Job details

CRM Systems Analyst 1

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description

The CRM Systems Analyst’s role is responsible for the delivery of reliable solutions & technology, process improvement, and documentation and reporting to drive an increase in sales efficiency and increased revenue. This individual will apply communication and problem-solving skills to guide and assist the company on issues related to the design, development, and deployment of mission-critical information and software systems.

What We’re Looking For:

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

1+ years relevant work experience
Salesforce Administrator Certification or equivalent work experience
Experience with data analysis in Microsoft Excel
Ability to communicate effectively across business units
Experience with technical requirements analysis and data mapping
Good project management skills and exposure to project-based work structures
Strong attention to detail

As a CRM Analyst I you will:

Deliver Reliable Solutions & Technology (75%):

Daily administration and support of Salesforce, Zendesk, or other CRM systems
Manage multiple user management setups, profiles, and roles, customization of objects, fields, record types, page layouts, and workflow rules.
Build and configure CRM forms, views, dashboards, and workflows.
Collaborate with other CRM Systems Analysts within the team and work on prioritized and assigned tasks.
Help troubleshoot any production issues for quick resolution.
Provide support (including but not limited to answering questions, researching the requirements, etc.) to end-users as and when necessary.

Process Improvement (15%):

Continuously evaluate CRM integrations, processes, and practices, identifying areas of improvement, and implementing enhancements to optimize organizational efficiency and effectiveness.
Collaborate with end-users across different teams in the organization to identify potential areas of improvement in existing workflows and recommend those to Systems Management.

Documentation and Reporting (5%):

Provide timely and accurate project documentation and reports to management and stakeholders, highlighting key metrics, progress, and achievements.

Financial Acumen (5%):

Influence, promote, drive quality improvement, service enhancements, cost reductions, and productivity increases for the team and business systems.

Compensation and Benefits:

Estimated Salary Range: $54,100 - $75,700

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.

Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more.

What makes being a CRM Analyst I exciting?

This role provides support for our internal teams and has boundless potential.
You’ll have the opportunity to learn and train in different systems.
This role is great for someone who enjoys creative problem solving.

We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

This position will remain open until December 5th, 2024 at 4pm CST. We encourage you to apply promptly as applications will be reviewed on a rolling basis, and the posting may close earlier if a suitable candidate is found. Join us in our mission to empower local government and communities through technology—your next opportunity starts here!

Working at CivicPlus

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By CivicPlus, LLC

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FUNDING

Growth

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Information Technology

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