Product Manager I- CivicPlus Platform

We’re excited to hire a new Product Manager I who can:

• Work closely with the Product Director of Platform Services to tactically execute the roadmap, initiative and launch activities  
• Conduct substantive market and Voice of the Customer research to propose and prioritize solutions, enhancements, and marketing activities that drive organizational KPIs 
• Analyze potential partner relationships and acquisition opportunities for the solution suite  
• Specify market requirements for current and future solutions by conducting data analysis and market research supported by on-going visits and meetings with customers, prospects, and internal stakeholders  
• Attend user groups, tradeshows, and conferences as necessary to gather information  
• Align with the Product Director to develop a vision and roadmap for the product line   
• Work closely with customer facing teams (such as sales, marketing, customer success, implementation and support) to help implement and execute solution initiatives and launches 
• Plan, manage and communicate the sometimes complex dependencies involved in delivering platform services.
• Write basic requirements for the solution and features and partner with engineering teams to execute the development  
• Ensure that the engineering, marketing, and sales plans are implemented and delivered on time and on target 
• Plan, organize and facilitate the launch of enhancements and features that improve the end-to-end customer experience 
• Build trust and influence across teams, stakeholders, and the global organization

There is no perfect candidate, but we are looking for:

• Bachelor’s degree in fields relating to business or marketing or comparable experience preferred  
• 4+ years of relevant professional experience 
• Experience in product management  
• Experience with market and customer research 
• Experience with using data to inform strategic decisions and to measure impact
• Must be able to meet deadlines 
• Excellent interpersonal and written communication skills 
• Self-starter and results oriented 
• Ability to work effectively within a team 
• Experience with API-driven product integrations is preferred 

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!  

 We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation and Benefits:

• Estimated Salary Range: $80,200 - $117,100 annually, The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
  • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you're applying for.

About CivicPlus:

CivicPlus® is a SaaS technology company dedicated to powering government operations and empowering positive experiences for residents. Our solutions form The Modern Civic Experience Platform, trusted by over 10,000 customers and used daily by 340 million people across the U.S. and Canada.  

We strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. 

Recognized as a Great Place to Work in 2024, our remote-first culture fosters flexibility and collaboration among our 850+ professionals. Our core values—balanced, impactful, team player, trustworthy, and innovative—guide our daily operations and interactions, helping us achieve business goals and create a positive work environment.  

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

Employment Practices:

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.

This position will remain open until November 6th at 5:00 PM CT. We encourage you to apply promptly as applications will be reviewed on a rolling basis, and the posting may close earlier if a suitable candidate is found. Join us in our mission to empower local government and communities through technology—your next opportunity starts here!