Product Manager I

The Product Manager will serve as a key member of the Product Strategy department. The Product Manager will own our Payment solutions and is responsible for helping define and drive the Payment strategy, planning, prioritizing, and driving the execution of the solution roadmap. This role must possess deep solution knowledge, lead initiatives, drive results, and bring solutions and features to the market with launch activities.

The Product Manager must effectively communicate with all areas of the company. They will work with other cross-functional teams to shape the future of fintech and money movement capabilities within our products. One of the most important relationships will be with the VPGM for our Payment solution. It is important that these roles are aligned on the solution vision and roadmap. The role also works closely with the marketing and sales departments to define the go to market plans, helping them understand the solution positioning, key benefits and target customer. They will be responsible for the execution of the solution roadmap and work closely with the engineering team to deliver.

We’re excited to hire a new Product Manager I who can:

• Work closely with the VPGM, Payments to tactically execute the roadmap, initiative and launch activities
• Conduct substantive market and Voice of the Customer research to propose and prioritize solutions, enhancements, and marketing activities that drive organizational KPIs
• Assist the VPGM in analyzing potential partner relationships and acquisition opportunities for the solution suite 
• Specify market requirements for current and future solutions by conducting market research supported by on-going visits and meetings with customers, prospects, and internal stakeholders 
• Attend user groups, tradeshows, and conferences as necessary to gather information 
• Align with the VPGM to develop a vision and roadmap for the product line  
• Work closely with sales and client success to help implement and execute solution initiatives and launches
• Write basic requirements for the solution and features and partner with engineering teams to execute the development 
• Ensure that the engineering, marketing, and sales plans are implemented and delivered on time and on target
• Plan, organize and facilitate the launch of enhancements and features that improve the end-to-end customer experience
• Build trust and influence across teams, stakeholders, and the global organization

There is no perfect candidate, but we are looking for:

• Bachelor’s degree in fields relating to business or marketing or comparable experience preferred
• 4+ years of relevant professional experience
• Experience in product management
• Experience with market and customer research
• Must be able to meet deadlines
• Excellent interpersonal and written communication skills
• Self-starter and results oriented
• Ability to work effectively within a team
• Expertise in the Payment Industry, Payment Facilitation, and Embedded Payments (Card Present and Card Not Present) is preferred

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!  

 We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation and Benefits:

• Estimated Salary Range: $80,200 - $117,100 annually, The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
  • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you're applying for.

About CivicPlus:

CivicPlus® is a SaaS technology company dedicated to powering government operations and empowering positive experiences for residents. Our solutions form The Modern Civic Experience Platform, trusted by over 10,000 customers and used daily by 340 million people across the U.S. and Canada.  

We strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. 

Recognized as a Great Place to Work in 2024, our remote-first culture fosters flexibility and collaboration among our 850+ professionals. Our core values—balanced, impactful, team player, trustworthy, and innovative—guide our daily operations and interactions, helping us achieve business goals and create a positive work environment.  

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

Employment Practices:

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.

This position will remain open until October 18^th at 5:00 PM CT. We encourage you to apply promptly as applications will be reviewed on a rolling basis, and the posting may close earlier if a suitable candidate is found. Join us in our mission to empower local government and communities through technology—your next opportunity starts here!