Claims Specialist - Hartford Professional

Professional Liability Claims Specialist

Hartford, CT, US

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development.

As a Claims Specialist in the Hartford Professional claims unit, you will play a critical role by managing and resolving claims under various types of primary and excess professional liability policies, which could include public company directors & officers (“D&O”) liability policies; financial institution D&O and errors & omissions (“E&O”) policies; insurance company and insurance agents & brokers E&O policies; fiduciary liability policies; and employment practices liability policies. You will work closely with your manager to bring claims to resolution. You will interact and collaborate with regional practice leaders, our professional underwriters, brokers and clients on assigned accounts, taking ownership of critical issues relating to claims management.

Our professional liability claims handlers are tasked with resolving and settling claims proactively in order to achieve exceptional outcomes.

Potential for Senior Claims Specialist depending on experience.

DISCOVER your opportunity

What will your essential responsibilities include?

• Proactively managing assigned professional liability claims across multiple lines of business, including initial analysis, drafting coverage letter, preparing a resolution strategy, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the client and AXA XL.
• Using robust technical skills, handle complex and difficult claims within authority level and specialization.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation, consistent with AXA XL litigation management best practices.
• Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
• Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed.
• Managing expenses through thoughtful expense management and claims best practices.
• Assisting our underwriters with policy review and participating in external marketing and business development activities. Sharing lessons leaned and other identified trends to improve risk assessment and the underwriting process.
• Participating in the quality review procees and seeking to identify new and improved processes. Embracing short and long-term improvement initiatives.
• Producing internal reporting in support of best practices and reserving guidelines. Following the AXA XL Claim Alert process.
• Identifying, monitoring and reporting on emerging liability and coverage trends.
• Coaching less experienced colleagues and being a role model in best practices.

You will report to Claims Manager – Hartford Professional.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Education: Bachelor’s degree required; Juris Doctor (JD) required.
• Experience: Preferred 1-3 years of professional liability claims-handling experience. Working knowledge of applicable regulations. Experience managing, negotiating and resolving high exposure and complex claims.
• Licensing: Insurance adjuster licenses for all states requiring licenses or willingness to immediately obtain such licenses upon starting.
• Proactive and Results Oriented File Handling: Ability to proactively manage assigned claims across multiple lines of the professional liability business. Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple workstreams, while maintaining quality.
• Analytical and Technical Skills: Robust analytical and technical skills to handle complex and difficult claims. Sound judgment skills.
• Collaboration: Ability to collaborate with claims management on large and complex losses. Ability to develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters and legal counsel. Willingess to seek input from others as needed to achieve the best result possible for the client and AXA XL.
• Communication: Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service.
• Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.
• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
• Client-Service Oriented: Focus on value at all points in the claims experience, deliving on our promise to our clients.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.

• Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We’re developing water resilience where it is — and will be — needed most.
• Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs.

For more information, please see the Corporate Responsibility section on our website.

The pay range for this position is ($74,000 – $145,500). Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.