Credit Controller (JR101297)

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

An opportunity has arisen within our fast-paced Credit Control department where we are responsible for maximising cash flow and minimising debt through effective and proactive credit control. You will work as part of a team to ensure that all sales invoices are represented accurately, a clean sales ledger is always maintained, cash flow is maximised by prompt collection of payments, and you will work to ensure all debts are collected before the exhibition / conference opening date.

The Candidate:

The candidate will be professional, commercially minded, authoritative and able to demonstrate knowledge of successful credit control processes. The candidate will on their own initiative and must be resilient and respond well under pressure, show high levels of confidence, be customer focused, assuming ownership of problems and responding to our customers in a timely manner. Exceptional organisational and time management skills are essential, and experience of working in a similar industry is preferred.

Key Responsibilities:

• Proactively review the risk factors of team portfolios, scheduling and assigning Workday tasks on a daily/weekly and monthly basis across ledgers to make pre-emptive assessment and steer collection focused behaviors to highest risk areas.
• Handle complex billing issues and disputes with customers and where appropriate liaising with internal stakeholders to bring satisfactory resolution.
• Complete administrative tasks as necessary, ensuring all data is uploaded onto relevant systems completely and accurately. Ensuring Workday is kept up to date with the latest customer collection information to ensure reporting is accurate.
• Scheduled meetings with internal stakeholders on risk management of current debtors and Show collections status.
• Providing a customer centric approach across Clarion EMEA & Asia to internal and external stakeholders, whilst meeting the financial needs of business to increase Working Capital and reduce financial risk.
• Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements.
• Working with the allocations team to resolve unallocated receipts.
• Deal with all customer matters efficiently, fairly, and consistently in line with Clarion Values and customer-centric objectives.
• Responsible for manual invoicing on the allocated portfolios within the Clarion Group. This includes delegate invoices as per the delegate registration platform and any after show sundry invoices
• Liaising with show teams when regular revenue reconciliations are completed in the run up to events and meeting finance month end timetables.
• Working with the sales ledger manager to keep clean ledgers, this includes allocation of payments, credit notes and any other adjustments relating to revenue.

Knowledge, Skills & Behaviours:

• Previous experience in a similar role.
• Ability to search out errors, rectify omissions, perfect systems and procedures. which will ultimately raise the quality and standards of all tasks undertaken.
• The ability to work in a steady, thorough and deliberate manner and have the persistence to see a job through to conclusion.
• Attention to detail.
• Familiarity with VAT and TAX regulations within the EMEA and Asia.
• Adaptability to work with different currencies and FX rates.
• Confidence working across different IT systems.
• Knowledge of Salesforce & Workday is an advantage.
• Basic Excel skills.
• Contribute to strong working relationships within the team to share best practice.
• Good and confident telephone manner.
• Demonstrates our values - Passion, Imagination, Care and Trust.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees