Job details

CSR/Office Manager (Part Time)

If you love people, love to help, and love to work hard and win, we would love to meet you!

We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $22 - $28 depending on experience.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. This is a high call volume and fast paced role, this person must thrive in a fast and busy environment! This position will also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.

Other tasks associated with this position:

Provide verbal estimates and schedule options to potential customers
Win new and existing customer appointments
Utilize our CRM to record customer leads and their project needs
Manage the schedule in your territory(ies) to ensure the maximum work volume and most efficient schedules for our Field Team
Engage with the Field Team to resolve scheduling, billing or customer issues.
Provide after sales follow-up for each customer
Assist in solving operational logistics to ensure a smooth customer journey

This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

5+ years of Previous Experience in Sales or High Volume, Phone-based Customer Support
Willing to work in-person at our Kennewick office
Excellent computer and typing skills - including high proficiency in Microsoft Office and Teams
Experience with scheduling and dispatching crews
College degree preferred, or equivalent amount of work experience
Friendly, Professional, and ready to help our amazing Customers and Handymen!
Prior experience in a home services business is strongly preferred (Especially Service Titan experience!)
Preferred Qualfications Include: