Clerk RMA

Position: Production Associate, RMA

Are you performance-driven and want to make a tangible impact?
Are you looking for professional growth opportunities and a chance to build a career?
Are you a problem solver who loves a good challenge?
Do you want to change the world one retail return at a time?

Our mission at goTRG is to solve the $700 billion problem of returns by increasing profits from returns and decreasing the environmental impact. We make it easy for retailers, manufacturers, vendors, and 3PLs to handle every item from the point of return to final disposition. We are the only company that manages the entire reverse logistics process end-to-end.

Our company is vertically integrated with SaaS, Supply Chain, and ReCommerce business units, working under one roof to make the most impact for our clients. By joining our team, you'll be a part of:

• SaaS that eliminates human biases from returns decisions and connects to every part of the retail ecosystem from the point of sale to supply chain to ReCommerce.
• Best-in-Class Reverse Supply Chain services.
• ReCommerce Services that list across 20+ high demand marketplaces.

Over the past decade, goTRG has experienced aggressive growth, and we are actively seeking qualified and passionate teammates in every functional area to help us solve returns. Come join our family that works hard, knows how to have fun, and stands firmly by their values of sustainability, innovation, teamwork, and partnership.

Position Summary:

goTRG is looking for a team oriented, driven, and energetic RMA Associate. RMA Associate performs all tasks involved in the return of goTRG products. This position follows standard work methods and practices safe work habits to ensure the process is as efficient and safe as possible. The RMA Associate ensures the return process is handled in a timely manner.

We are looking for an attentive production associate to ensure that the equipment is handled properly. The Production Associate is also responsible for evaluating the quality of end products. To be successful as a production associate you must have attention to detail. A good production associate has excellent knowledge of product specs and the quality expected from the client.

Primary Responsibilities/Essential Functions:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

• Check-in returned product
• Document all items that are received
• Take pictures of items
• Daily reports
• Print, document, scan, rename pdf’s, make file folders
• Pictures for all RMA’s and sort into proper folders
• Follows standard work methods
• Practices safe work habits to ensure process is as efficient and safe as possible
• Help identify cost/time-saving measures to increase production
• Perform all production operations according to Standard Operating Procedures
• Follows standard operating procedures
• Maintain equipment and clean work areas
• Practices safe work habits to ensure production is as efficient and safe as possible

• Evaluate the quality of end products
• Ensure that the workspace is clean and neat
• Keep a record of work orders
• Ensure that health and safety laws are followed

Requirements:

• A high school qualification or equivalent
• Experience in manufacturing would be advantageous
• Knowledge of health and safety laws
• Excellent knowledge of equipment used in the manufacturing process

• Frequently required to walk, bend, use hands, and reach with hands and arms
• Possible weekend work and overtime required (including potential overnight shifts)
• Ability to frequently and repetitively lift, push, and carry up to 35 lbs.
• Ability to frequently and repetitively lift and carry 20 lbs. up and down stairs
• Ability to frequently and repetitively bend, lift and reach to install parts of varying size and weight overhead
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to act with integrity, professionalism, and confidentiality
• Embody goTRG’s company values: Team, Innovation, Partnership, and Sustainability
• Demonstrated initiative
• Ability to think creatively and problem solve when faced with new challenges

• Ability to work independently, multi-task, and deliver quality work in an efficient manner
• Ability to manage competing priorities
• Ability to succeed in a team environment