Manager, Commercial Sales - AMER

To become the Manager of Commercial Sales at ClickUp, candidates should have at least 5 years of full-cycle sales experience in SaaS, with a minimum of 2 years in sales management. Familiarity with SMB and Commercial segments with companies having 25-2000 FTEs is crucial. Candidates should also exhibit excellent communication skills, analytical abilities, and proficiency with CRM software.

In the role of Manager, Commercial Sales at ClickUp, your main responsibilities will include managing a team of account executives, conducting performance reviews, analyzing sales data, implementing training programs, and collaborating with marketing on lead generation strategies. Your focus will be on fostering a positive environment conducive to development and customer satisfaction.

At ClickUp, we emphasize creating a fun, high-energy work environment. As the Manager of Commercial Sales, you'll lead by example to prioritize customer experience while motivating your team. This culture of support and teamwork is crucial to keeping our sales representatives engaged and striving for excellence.

A successful Manager, Commercial Sales at ClickUp should possess strong leadership and motivational skills, the ability to analyze and interpret sales metrics, excellent communication skills, and a strategic mindset to help scale sales strategies. Moreover, adaptability in a fast-paced environment shows promising success in this role.

As the Manager of Commercial Sales at ClickUp, you will oversee a pod of at least five account executives. You'll work closely with sales leadership and collaborate with various teams across the company to ensure alignment and success in the sales strategy.

When answering this question, focus on your specific achievements, metrics you've improved, and the processes you've followed during each phase of the sales cycle. Use examples that highlight your skills and adaptability to show how you'd fit into ClickUp's culture.

Discuss your strategies including setting clear goals, providing regular feedback, and celebrating wins. Share examples of how you've successfully inspired team members in the past. Emphasize the importance of a supportive and fun work environment at ClickUp.

Talk about the specific metrics you track, why they are important, and how you utilize them to make informed decisions. Share a particular instance where your analysis directly led to increased sales performance, aligning with ClickUp's focus on data-driven strategy.

Discuss the significance of continuous learning and improvement. Share specifics about past training programs you've created or led and their outcomes. Relate to how such initiatives would be beneficial in ClickUp's collaborative culture.

Outline your approach which may include one-on-one discussions, setting improvement goals, and offering additional support or training. Emphasize your commitment to employee development and how ClickUp values nurturing talent.

Mention strategies for aligning sales and marketing efforts, such as joint meetings to discuss leads or utilizing market insights. Provide examples of successful collaborations you've experienced that had a direct impact on sales success.

Be specific about a challenge, taking care to explain the steps you took to resolve it. Highlight your problem-solving skills and the importance of teamwork, reflecting on how those attributes fit in with ClickUp's culture.

Discuss your familiarity with various CRM tools and how you've utilized them to enhance sales processes. Provide examples of specific features or metrics you have leveraged to drive results, and relate this to ClickUp's emphasis on efficiency.

Explain your methods for keeping current, such as following industry news, engaging with professional networks, or attending conferences. Share how this practice enhances your ability to lead a competitive sales team at ClickUp.

Articulate your view that long-term relationships with customers are crucial. Discuss maintaining dialogue with clients and adapting solutions to suit their needs, reinforcing ClickUp's philosophy of value-driven sales.