Senior Solutions Engineer EMEA (DACH)

As a Senior Solutions Engineer EMEA (DACH) at ClickUp, your primary responsibilities include partnering with sales and success teams to deliver engaging technical presentations on our product offerings. You'll tackle technical challenges, facilitate data migrations, and create tailored solutions for clients. Additionally, you'll design, develop, and manage proof of concept projects, build custom reports for management teams, and assist with RFPs while staying updated on new features released.

To excel as a Senior Solutions Engineer EMEA (DACH) at ClickUp, you'll need a minimum of 6 years in a customer-facing role within technology, ideally within pre-sales or related fields. Experience working with Enterprise clients, specifically in the DACH region, is preferred. Strong customer-facing skills, problem-solving aptitude, and familiarity with integration platforms like Unito and Zapier are also essential.

ClickUp fosters a supportive work environment where employees can thrive as Senior Solutions Engineers EMEA (DACH). Our culture emphasizes teamwork, continuous growth, and innovation. We provide our team members with the tools and opportunities to develop their skills and tackle exciting challenges that improve how people work, while also prioritizing a healthy work-life balance.

At ClickUp, as a Senior Solutions Engineer EMEA (DACH), you can expect a collaborative and dynamic work environment. We promote teamwork and independence, enabling you to manage a variety of tasks effectively. With a focus on innovation, we encourage you to share your ideas and contribute to our ongoing mission of providing the best productivity platform on the market.

Career growth opportunities for Senior Solutions Engineers at ClickUp are abundant due to our rapid expansion and innovative culture. We actively promote from within, ensuring our employees have a clear path to advance their careers. You'll have access to professional development opportunities, mentorship, and the chance to expand your expertise in cloud technologies and solutions integration.

When delivering technical presentations, focus on understanding the client's needs and tailor your message accordingly. Start by highlighting key features that address their specific challenges, using real-world examples. Engage the audience by encouraging questions and demonstrating the product in action, showcasing its practical benefits.

To resolve technical issues effectively, assess the problem by gathering information from the client. Maintain clear communication to ensure they understand each step of the troubleshooting process. Document solutions, and if necessary, collaborate with your team or developers for advanced support while keeping the client updated throughout.

In previous roles, I have worked closely with Enterprise clients in the DACH region, which involved understanding their unique business requirements and adapting our solutions accordingly. I focused on building strong relationships, which helped facilitate successful onboarding and ongoing support, while also ensuring that our solutions met their specific expectations.

Collaboration is critical to my work as a solutions engineer. I regularly collaborate with Sales, Success, and Product teams to ensure alignment on client expectations and product offerings. This cross-functional teamwork enables us to deliver seamless solutions and exceeds client expectations while fostering a culture of innovation.

To remain current with the latest features and technologies, I dedicate time to review company updates, participate in webinars, and engage in community discussions. Additionally, I explore new tools and developments in the industry, ensuring I can provide the best solutions and insights to our clients effectively.

I prioritize tasks by assessing deadlines, client impact, and project complexity. Using tools like project management software helps me visualize and track progress efficiently. I regularly communicate with my team about priorities, ensuring we stay aligned on critical tasks that drive business results.

When facing tight deadlines, I focus on efficient time management and prioritize the most impactful tasks. I ensure clear communication with clients and stakeholders about timelines and possible constraints while maintaining quality by double-checking deliverables and seeking feedback before finalizing any project.

In a recent proof of concept project, I collaborated closely with a client to identify their core needs, customizing our solution to showcase how it would benefit their organization. I conducted regular check-ins and incorporated their feedback, resulting in a successful demonstration that led to a robust partnership and the eventual integration of our product.

My combination of technical knowledge, customer engagement skills, and creative problem-solving uniquely positions me for success as a Senior Solutions Engineer. I thrive in high-pressure environments, establish trust with clients, and continuously seek innovative solutions, ensuring I meet and exceed their expectations as we drive their productivity goals.

I measure success through a mix of quantitative and qualitative metrics, including client satisfaction scores, project completion rates, and feedback from team members and clients. Insights gathered during and after the engagement help me refine processes, strengthen relationships, and drive continuous improvement in our solutions.