Client Data Manager

Client Data Manager, Cartier North America, New York

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

MAIN PURPOSE

As the Client Data Manager, you will lead client data related projects and daily activities. You will be the client data subject matter expert, responsible for leading and developing client reporting, conducting overall client data analytics, and communicating client insights, intelligence, and business recommendations.

YOUR MISSION

• Accountable for client data topics and ownership across Cartier North America.
• Identify, analyze, interpret and present the performance of all client related KPIs, activations, intelligence and insights
• Recommend solutions and insights that influence client loyalty, acquisition and retention
• Develop and optimize client data reporting dashboards
• Serve as liaison with cross functional corporate teams on all client data needs
• Establish and maintain client data reporting distribution cadence
• Ensure local client data governance, security and compliance adherence. Partnership with Data Solutions team
• Database oversight; continuous improvement of data collection, regular maintenance, cleansing, merging, quality monitoring and updates
• Lead education and adoption of client data intelligence and understanding across the business
• Conduct and present market research, case studies and industry best practices including competitive benchmarking and identification of forming trends
• Lead partnership with HQ on client data related topics and reporting
• SME on tools such as Salesforce, SAP, Power BI, Looker and other platforms
• Key partners include Client Engagement/Development, Communication Activations, Commercial Performance, Retail Experience & Operations, Product Marketing, Strategic Planning, Business & Data Solutions and the Commercial Network.

YOUR PROFILE

• College degrees in a Business, Marketing Analytics, or related field
• 5+ years of experience in managing data and analytics projects
• Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word)
• Working knowledge of data visualization tools such as Tableau, Power BI, Looker is a plus
• High level analytical skills with focus on attention to detail
• Experience with customer analytics, databases, performance metrics and reporting, campaign management, data quality and compliance
• Excellent written and verbal communication, interpersonal, analytical, organizational skills
• Ability to work independently, apply critical thinking and proactive approaches, is adaptable and can work with and across different business disciplines
• Excellent time management and problem-solving skills
• Luxury experience a plus

Expected base salary range: $110,000-$130,000

Salary will be negotiated based on relevant skills and experience