Client Engagement Coordinator

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.

Mercer Career is seeking candidates for the following position to support the Louisville office. We are also open to candidates from Chicago, Atlanta, Nashville, Houston, and Indianapolis – some travel required.

Client Engagement Coordinator

What can you expect?

• You will be part of a dynamic team supporting multi-national clients across all industries around the world
• Your responsibility will be retaining and growing revenue for an assigned book of business
• You will be working in a team that serves as the main point of contact and handles day-to-day management for assigned Global clients that subscribe to Mercer Data products
• You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our people
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

• A company with a strong brand and strong results to match and are committed to making a difference in the lives of people
• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

• Coordinate and facilitate new client introduction meetings and conduct ongoing regular client meetings via phone or in person as appropriate
• Facilitate the renewal process for existing clients, which includes creating fee quotes, preparing contracts (where needed), and following Mercer’s standard peer review process to ensure accurate agreements are in place
• Proactively identify opportunities to promote to and sell to existing clients by analyzing available compensation and/or benefit survey data and/or data from sales campaign efforts
• Create account plans for key clients to better understand the client’s business and industry, to strengthen the client relationship, and to retain and identify opportunities to grow the account
• Act as a subject matter expert on the internal Mercer suite of tools including Mercer | Comptryx, Mercer WIN, Talent All Access Portal, etc. This includes conducting client demonstrations and training on our online tools and Mercer Methodology
• Facilitate annual survey participation for clients under management by coordinating with Mercer’s global support teams
• Resolve questions regarding online tools and/or web access, resolve billing issues, and consult with clients providing suggestions around the clients' own benchmark compensation and benefit needs
• Follow the Mercer process guidelines for managing engagement activities and keep member information updated in our internal client management systems
• Work with global support teams to identify and document all scope changes and on a regular basis track and revise information in the team tracking tools and SalesForce
• Ensure both Mercer and the client are meeting the service level agreement by regularly reviewing client agreements and making any modifications that have occurred regarding the agreement
• Lead and/or collaborate with team lead and other team members to identify process improvements for our offerings

What you need to have:

• Bachelor’s degree
• Strong client relationship skills
• Strong communication both written and verbal
• Ability to manage multiple tasks and complex projects effectively and accurately, with a sense of urgency, and in a fast-paced environment
• Ability to work collaboratively as part of a team
• Non-residents of Louisville – Ability to travel to the Louisville office 2-3 times a year (travel expenses will be covered by Mercer)

What makes you stand out:

• 1-3 years of experience in account management, sales, HR, or a related field

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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