Job details

Client Operations Associate

At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

What you will be doing

Manage questions and feedback regarding our products and services
Analyze and identify trends in client activity and inquiries
Inform product specifications based on client feedback
Refine the business rules, automations, and communication methods across Client Operations
Cross-collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
Identify and develop operational efficiencies to scale the business and processes
Support individuals and entities through the onboarding process

What we look for in you

Ability and interest to work in a fast-paced fintech startup environment
Customer-facing experience preferred (i.e. food/hospitality)
High energy, self starting
Collaborate and problem solve well
Great communicator, conversationalist
Highly adaptable; able to shift focus on the fly and balance many tasks
Ability to identify trends in data and make decisions based on analyses
Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits