Client Retention Specialist-Chicago, IL

Essential Duties and Responsibilities:

• Resolve processing issues and past due balances
• Seek solutions to the root cause of business interruptions to prevent future issues
• Conduct welcome calls with customers
• Collaborate with Sales to deepen client relationships and identify and resolve client needs, as well as new product opportunities
• Handle calls and emails from customers and members of our remote sales team
• Analyze client account issues, troubleshoot and negotiate resolutions in a timely manner
• Assist clients by explaining and clarifying billing statements, processes and terms and conditions of their agreement with Rewards Network
• Serves as subject matter expert supporting the sales team on policies and procedures related to contracts, the deletion policy, and related issues; Communicates, explains, and ensures enforcement of these policies and procedures
• Performs related job duties as needed and required

Qualifications:

• Bachelor’s degree preferred; or equivalent combination of education and experience
• At least 3 years of related experience working with internal and external clients to support a sales organization; Customer/client service experience is required.
• Ability to think strategically and have strong problem solving skills
• Must have previous experience responding to a high volume of calls and emails related to client service.
• Must have a passion for client service
• Experience using a CRM system such as Salesforce
• Proficiency with MS Excel, Word, PowerPoint, and Outlook
• Ability to work in a growth-oriented environment with regularly changing priorities and developing opportunities
• Solid written and verbal communication skills
• Attention to detail and excellent organization skills along with self-motivation
• Ability to work independently and respond with flexibility
• Willingness to learn new skills and software applications

What We Offer:

• Comprehensive benefits package, which includes:
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.
• Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.