Client Service Associate

We are continuing to invest in our customer-oriented strategy and this role will report to the Head of US Client Services, and the position is an important part of implementing Preqin’s client-focused approach. Furthermore, this is an excellent opportunity to develop your career in a client-facing role within a fast-growing sector.

The Client Services team sits within our global Sales team. It is one of the primary points of contact for clients into the business that have any queries relating to the Preqin platform, or the wider company. We are a global team, who are based within our London, New York, Chicago, and Singapore offices, providing 24/5 support to our clients. Last year, we answered queries for over 8,000+ unique individuals across the globe. As our global client base expands, so do the number of users that will look to utilize our support. We support our clients via phone, e-mail and live chat to ensure they are getting the key data they require to reach their research and business objectives.

You will be joining the world’s leading data and insights provider for the alternatives assets industry. We empower the finance community with comprehensive data and expert insights so they can make faster and smarter investment decisions with precision and confidence. We are a forward-thinking company and strive to make an impact by enabling our customers to envision future possibilities, invest in ideas and infrastructure that build strong communities.

We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success.

We build trust through honesty and transparency. We’re committed to doing the right thing for our customers, our company, and each other.

We’re a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields

We lead the industry through innovation. We foster collaboration and creativity to solve our clients’ next challenge and give them a competitive advantage.

We drive positive change as individuals, and as a company. We’re passionate about creating a better tomorrow for our industry and our communities.

Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.