Client Service Manager

We’re Hiring for a Client Service Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Client Service Manager will be the primary point of contact for dedicated clients that have large, ongoing contracts or clients that have been identified as an Assessment Services strategic account in California. In this role, the incumbent will serve as a trusted technical advisor and be accountable for developing deep, consultative relationships with their strategic clients while ensuring Xylem provides quality delivery of services and technical reports per the terms of the contract and the ongoing needs of the client. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Develop and execute strategic account plans in collaboration with multiple stakeholders, including clients.
• Manage contracts, planning and other documents, and various reports to ensure compliance within defined processes.
• Establish and nurture deep, long-lasting relationships with key stakeholders at various levels within client organizations, internal corporate departments, and industry associations with a focus on a consultative approach.
• Leverage technical pipeline management expertise to navigate various technical discussions with clients, building trust and credibility.
• Develop a deep understanding of their clients’ business and strategic goals and ensure Xylem contributes positively to those goals.
• Act as a client advocate and promote client programs within the industry, at workshops, and at regional conferences.
• Provide mentorship and guidance to team members and peers, while prioritizing client satisfaction.
• Monitor current contracts, spend to date, and NTE limits, and ensure successful completion of task orders
• Contribute to Xylem's strategic growth by achieving defined year-over-year revenue goals.
• Success in this role requires exceptional communication and collaboration skills, a deep understanding of the technical aspects of pipeline management, and a focus on delivering exceptional customer service.

QUALIFICATIONS:

• Bachelor’s degree in an Engineering or technical discipline, preferred
• Professional Engineering designation and/or Project Management Professional (PMP) designation; preferred
• 5+ years engineering/technical consulting/client facing experience required; preferably with pipes/utilities
• Field and project management experience considered an asset
• Demonstrated experience in contract review and delivery, budget management, typically gained through experience managing clients with large ongoing contracts or key accounts and expanding work into new areas/new clients
• Ability to develop and maintain short- and long-term account plans
• Ability to manage key stakeholder interests, internally and externally, while at the same time managing conflicting priorities and business interests while keeping client needs at the forefront
• Demonstrates strong communication and presentation skills
• Demonstrated leadership qualities, including the proven ability to mentor and informally lead others, conflict and issue resolution and ability to motivate and inspire others
• Problem-solving and decision-making skills plus the ability to think laterally while offering creative solutions
• Ability to work logically and systematically, with good time management
• Proactive with a high level of attention to detail
• Xylem requires technical excellence and it is expected that the Client Service Manager instils this value by providing the best guidance for clients through science, engineering, and technology in the industry.

DAY IN THE LIFE:

In this role, the working environment is primarily a standard office environment with periodic field visits to scope or observe inspection work. In addition, this role will require travel to meet clients, observe worksites, attend industry conferences and contribute to internal meetings.

SALARY:

The estimated salary range for this position is $100,000 to $135,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.