Client Services Coordinator - Sports

Job Description

The Client Services Coordinator (CSC) works closely with Account Managers to find merchandise that fits the expectations and goals of our clients with a focus on adding value services. This includes sourcing products, helping to create product presentations, ensuring we are maximizing profitability through proper quoting, and following the project through delivery, resolving, or raising the flag if issues identified. CSC‘s are primarily non-client facing but given visibility to learn the cadence, brand strategy, and expectations of the service level we are known to provide. The Sr CSC brings expert knowledge of BDA systems and MS Office, efficiently creating documents and spreadsheets while maintaining processes in our fast-paced environment. The Sr CSC is at a level to support our larger more demanding clients with over 40+ orders or 700+ lines per month.

Responsibilities

• Work with assigned account managers in driving BDA value and meeting customer needs.
• Attend client meetings with the account manager to understand the client needs and the brand.
• Create documents and paperwork management for sales proposals, correspondence and management reports.
• Update and maintain orders through internal computer system.
• Source products ideate based on differentiation strategy and client needs.
• Project and order management from start to finish to meet deadlines.
• Research, Create and maintain vendor relationships.
• Negotiate prices to maximize profits.
• Schedule and follow up on project deliverables and shipments to ensure deadlines.
• Work as a team with sales, production, creative services, garment services, accounting, warehouse, et. al. to ensure timely delivery and customer satisfaction.
• Maintain exceptional attendance and punctuality
• Allow for flexibility and change within the growing department
• Able to handle multiple responsibilities. Able to prioritize effectively.
• Maintain High levels of professionalism when interacting with clients and BD&A employees.
• Exhibit high levels of customer service to ensure smooth operations and customer satisfaction.
• Other job duties and projects as assigned.

Experience

• 1-2 years of experience in sales or sales support – ad specialty, merchandise industries.
• Customer Service skills – proven ability to deal effectively with clients.
• Proven ability to communicate clearly and effectively with both clients and vendors via verbal and written communications.
• Expert knowledge of BDA CRM systems, Microsoft Office.
• Proven efficiency at creating documents and spreadsheets.
• Proven ability to learn and maintain processes while working in a fast-paced environment.
• Demonstrated creativity in sourcing, presentations and ideating to business solutions.
• Proven ability to support a BDA client account with minimum of $3M in revenue with over 40+ orders or 700+ lines per month.
• Strong interpersonal and organizational skills.

Purchasing & Ordering Experience

• Purchasing – Negotiation skills – price and deadlines
• Marketing – Ability to help a client drive differentiation and brand value.
• Order Processing - project management skills.
• Multi-tasking – ability to produce goods utilizing one or more vendors.
• Detail Oriented – Follow-up and tracking of orders to ensure project deliverables.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All Employees must be vaccinated

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person