Client Services - Manager, Operations

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the on-site Magnit team and act as a role model for excellent client service while delivering on Magnit’s contingent workforce program(s).

What You Will Do

• Ensure smooth delivery in areas of service for your client such as contingent workforce management; Independent Contractor Compliance; Payrolling of client-referred/self-sourced workers; Statement of Work Management; worker on/offboarding and Co-Employment Risk Mitigation
• Ensure Magnit’s contractual scope of services is delivered to the highest standards through strong line management, cross training, and regular process review
• Ensure strong understanding of client and market dynamics among all team members
• Engage and partner with the Program Manager and Director of Client Services to introduce any new services to the client
• Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge
• Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services
• Conduct continuous analysis of Supplier performance via Magnit’s Supplier Scorecard methodology.
• Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously
• Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor team’s delivery according to plan forecasts.

What You Will Need

• Bachelor’s degree
• Previous management experience in Temporary Staffing, Talent Acquisition and/or Human Resources; MSP experience is preferred
• Working knowledge of employment and labor laws in areas of operation
• Experience evaluating and improving process management
• Extensive vendor management experience across disciplines and geographic locations preferred
• Experience with on-site operations for Fortune 500/1000 companies preferred
• Service & detail oriented. Proficiency in MS Excel preferred. Strategic thinking and complex problem-solving skills

Compensation Package
Salary range is $110-$125K USD annually
Salary/ Hourly rate is based on experience, skills, and geographical location.

What Magnit will Offer You

At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive benefits package, including unlimited PTO, medical,

dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.