Client Services Project Manager I

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information
Work Location: Mount Prospect, IL

How will you make an impact?

As part of our global team, what you do contributes directly to our mission; enabling our customers to make the world healthier, cleaner and safer.

What will you do?

• Demonstrates and promotes the company vision.
• Apply Good Manufacturing Principles in all areas of responsibility.
• Independently solves routine problems/issues. Seeks advice/input as needed.
• Conducts all activities in a safe and efficient manner.
• Collaborates with Project Managers (PMs), ensuring that activities occur in a timely manner to meet the customer and internal requirements.
  • Collaborates with internal partners and works directly with client as needed.
  • Coordination and communication of all relevant activities, both internal and external, to ensure that all services and information are ready as the needed.
  • Use of appropriate tools to communicate achievements as well as critical path activities and responsibilities.
• Helps and supports creation of documentation using appropriate internal systems.
  • May assist in setting up and maintaining study filing systems and maintains accurate records for all work undertaken.
  • Timely provision of reports and other information to internal /external customers as applicable.
• Actively participates in cross-functional business process improvement activities
• Billing / Invoicing responsibilities:
  • Requests new quotes, revisions, and change orders, through Salesforce.com (SFDC), for packaging work and procured components.
  • Creates, reviews for accuracy, and submits Billing Notification requests to Accounting, for Client invoicing.
  • Enters and schedules revenue in Salesforce.com (SFDC) based on revenue tracking of completed job steps and incoming components.
  • Works with Project Managers (PMs) to acquire and enter accurate and timely order and billing information.
  • Supports PMs for creating credits or re-billing for account discrepancies, as needed.
  • Assist with weekly sales backlog review with PMs and update SFDC accordingly.
  • Assist with collecting and reporting data for revenue forecasting and tracking.
  • Collaborate with Production Scheduler to confirm forecasted revenue is supported by scheduled jobs and available capacity.
• Other duties may be assigned to meet business needs

How will you get here?

Education

• High school diploma or equivalent required.
• Degree from an accredited 2-year college, recognized professional program or transferrable experience

Experience

• 1-year related experience preferred

Knowledge, Skills and Abilities

• Consistent track record working with customers
• Understanding and proficient use of SOPs required by company Quality standards
• High level of accuracy and attention to detail
• Excellent interpersonal, planning, verbal, written, and numerical skills with ability to analyze and define solutions (problem-solving abilities) and balance multiple tasks to meet objectives
• Strong and effective communicator with the ability to present information and respond to questions from groups of managers and clients
• Excellent communication, interpersonal, organizational skills and project co-ordination skills
• Ability to develop strong communications; proactively anticipates, understands, and responds to the needs of internal or external clients to meet or exceed their expectations
• Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook)
• Ability to learn and master all internal systems associated with projects (e.g., Salesforce, GPM, Trackwise)

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.