Job details

Client Services Representative (Part-Time: Saturday/Sunday; Monday hours optional)

American Century Investments® is a leading global asset manager with over 60 years of experience helping investors achieve their financial goals. Serving a broad client base including financial advisors, institutions and individual investors, we offer a wide range of investment strategies across a variety of investment areas.

We are committed to providing institutional-quality, actively managed solutions with a performance-centered approach. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives and ETFs.

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We are seeking a diverse group of professionals to join our team in our October Client Services Representative class. This is a Part-Time role, where you will work Saturdays and Sundays, with the option of working Mondays if you desire.

Are you ready to start an exciting career in the asset management industry where you work in a hybrid work environment while working for an industry leader?

Why should you work at American Century Investments? We offer:

Tuition reimbursement
Competitive starting pay of $20.44 per hour
Generous benefits plans including medical, dental, vision, disability, etc.
401K matching up to 5% of your annual pay
Annual profit-sharing contribution to retirement account
Annual Bonuses
Casual Dress Code
Company matching of donations to your favorite charity
Total compensation package that is competitive with top employers in the region
Opportunities for future career advancement within the department or into other areas of the company, including: Sales, Legal, Information Technology, Accounting, Finance, Operations, Human Resources, and more! 65% of our Associates were promoted to new positions within their first two years.

The Role

The Client Services Representative is accountable for facilitating positive interaction with American Century’s internal and external clients by providing transactional and service excellence. This individual interprets and completes client requests received by mail, fax, and online, to ensure the request is completed accurately and timely.

Major Responsibilities

Interpret and complete client requests for various account types, including individual, joint and retirement accounts.
Processing on these account types include review of legal documents, knowledge of IRS regulations, redemptions, and much more.
Use problem-solving skills to perform in-depth research and make good business decisions.
Communicate with clients directly or through American Century service teams to resolve issues and provide service excellence.
Remain current on all policies, procedures, and system improvements by attending ongoing training and team/department meetings, and by appropriately applying available resources.
Work cohesively and proactively as a member of a Client Services team while providing support to business partners and internal clients.

Requirements for the Role

Model the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
Associates degree or some college preferred (or any equivalent combination of education and work experience).
Crucial communication and task organization skills
Sophisticated skill in computer usage and the ability to type 30 WPM minimum.
Ability to practice resiliency, flexibility, and relationship management.

Work Conditions

Part-time, non-exempt
Hybrid work schedule, following initial on-site training period.
Weekly schedule: Work a total of 16 to 24 hours over the weekend, which could be either Saturday and Sunday, or Saturday, Sunday, and Monday, whichever is preferred.

Additional Requirements:

As a global firm with offices in several cities, we will uphold any local regulations regarding COVID-19 precautions and/or vaccination requirements for the workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

American Century Investment Services, Inc., Distributor.

American Century Investments Glassdoor Company Review

3.9

American Century Investments DE&I Review

No rating

CEO of American Century Investments

Jonathan S. Thomas

Approve of CEO

By American Century Investments

American Century Investments is a leading asset manager focused on delivering investment results and building long-term relationships while supporting research that can improve human health and save lives. Since our founding in 1958, American Cen...

12 jobs

FUNDING

Mature

INDUSTRY

Investment & Asset Management

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Kansas City, MO

DATE POSTED

August 4, 2023