Client Services Representative - Debit Cards

Job Responsibilities:

• Respond to professional and retail clients' inquiries via calls, emails and online chats.
• Resolve routine and complex client service issues relating to IBKR-branded debit cards linked to brokerage accounts (i.e., transaction status, lost, stolen or damaged cards, fraud & errors) thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
• Discuss program attributes & benefits with prospective clients.
• Research account & transaction history using web-based tools.
• Summarize the nature and conclusion of client interactions and track open items on the ticketing system.
• Obtain a thorough knowledge of products offered by IBKR on Global exchanges.
• Assist clients with basic queries in their trading accounts.

Qualifications:

• Experience: 1+ years of client services experience in the international BPO industry
• Education: A university degree (Bachelor's) required
• High level of MS Excel skills required
• Language skills: Fluent English
• Good quantitative/analytical skills
• Excellent oral/written communication skills required
• Comfortable working in rotational shifts
• Should be okay working on weekends (Tues & Wed week off)

Company Benefits & Perks:

• Competitive salary package.
• Performance-based annual bonus (cash and stocks)
• Hybrid working model (3 days office/week)
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.