Client Success Manager (AtlasRTX, a NICE Company) - job 1 of 2
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.
*****This is not a remote position. Our team works full-time, on-site in our Park City office.*****
Job Title: Client Success Manager / Technical Account Manager
Location: Park City, UT
Company Overview
Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology, to reach customers more efficiently and effectively.
Why AtlasRTX?
AtlasRTX is passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status.
We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference, and invest in growing them personally & professionally. Our culture is our advantage. #CoFounderCulture.
Job Summary
Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.
The Client Success Director will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.
Responsibilities
- Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
- Responsible for building and delivering C-Level executive presentations
- Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
- Provide day-to-day support to clients
- Turn clients into champions
- Identify and pursue expansion opportunities
- Meet or exceed KPIs including net revenue retention
Qualifications
- 5+ years of experience
- Strong communication skills
- Expertise in problem-solving
- Experience working with Power BI, Tableau and SQL is highly preferred
Bonus Skills
- Existing SaaS, product management, and/or AI experience
- Knowledge and experience in digital marketing
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
By
NICE
To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.
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