Client Success Manager (SME)
About Us:
DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.
We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It's no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you're willing to define new rules, change systems and lives, come join us at DailyPay.
The Role:
The Client Success Manager's responsibilities include developing strong relationships with clients, connecting with key business executives and driving adoption of our product. Client Success Managers present a client first mentality and advocate for our clients to ensure client growth and retention. This role will also identify new business opportunities among existing clients.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Lead point of contact for all client account management matters
- Suggest solutions and innovative ideas to meet client needs
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
- Build effective business strategy for client's post launch to enable the long-term retention and growth of the account
- Collaborate with internal teams to advocate for client's needs, drive adoption, and provide best in class support
- Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. enrollment and adoption)
- Analyze data through reports and trends Negotiate contracts and close renewal agreements
- Minimize Churn, anticipating and identifying risks and mitigating them Upsell and cross sell new products and services
What You Bring to The Team:
- Proven experience of 3+ years as a CSM or Sales
- Demonstrable ability to communicate, present and influence client C-Level stakeholders
- Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Google Suite, and MS Office (particularly MS Excel)
- Understanding of sales performance metrics or KPIs
- Experience delivering client-focused solutions to client needs
- Availability to travel as needed
- Occasional need to work outside of normal business hours as required to support customers
Nice to Haves:
- HR/Payroll experience
What We Offer:
- Exceptional health, vision, and dental care
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Pay Transparency
Final offer amounts are determined by a variety of factors including candidate experience, qualifications, skills, competencies, market location, and internal compensation equity.
Compensation Range
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
By
DailyPay
DailyPay, powered by its industry-leading technology platform, is on a mission to build a new financial system. Partnering with America's best-in-class employers, including Dollar Tree, Berkshire Hathaway and Adecco, DailyPay is the recognized gol...
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