Client Support Specialist

Provide exceptional support to Gallup clients.

As a client support specialist, you will provide the world-class service Gallup’s clients expect from us. Supporting a wide variety of Gallup services and products, you’ll help clients, consumers and survey respondents troubleshoot problems and navigate through our platforms. Using your excellent written and verbal communication skills and knack for technology, you’ll answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While most of the time you will work independently, you’ll also collaborate with your team, providing backup and guidance to your coworkers as needed.

Who we want:

• Logical problem solvers who can easily navigate technical systems and are known for their ability to resolve issues and provide client support in the moment
• Calm and compassionate communicators who can easily put their thoughts into words and quickly build rapport to help others through stressful situations
• Dedicated achievers who thrive in a fast-paced environment where they can be highly productive
• Proactive thinkers who can anticipate opportunities to better serve Gallup’s clients through a variety of product and service offerings
• Sophisticated professionals who leave a lasting impression on guests, clients and associates

• An associate degree or at least three years of customer service or technical support experience required
• Proven proficiency in Microsoft Word and Excel required
• The ability to work at the Omaha Riverfront campus at least three days a week required
• Availability to work late afternoons, evenings, and some weekends preferred
• Previous chat experience preferred
• Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right, rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

• A strengths-based, engagement-focused and performance-oriented culture
• A flexible and hybrid work setting that allows you to work on-site and from home; you’ll work with your manager to configure what’s best for you and your team
• A diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing
• World-class managers who support, develop, empower and engage you
• Ongoing learning and development opportunities and purposeful career growth tailored to your unique talents
• Mission-driven work that changes the lives of people around the world
• A robust benefits package including medical, dental and vision insurance options, a 401(k) retirement and savings plan with company matching, an employee stock ownership program, and more
• An on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River

And the perks don’t stop there. Learn more about life at Gallup.

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.