Technology Learning & Development Manager

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

The Role

DESCRIPTION:

Clifford Chance US LLP is seeking a professional, self-motivated, experienced individual to play a lead role in developing and implementing our learning and development strategy.  The Technology Learning & Development Manager will be committed to providing an environment for continuous learning leading to greater staff engagement throughout the Americas region.  A successful incumbent should be innovative, creative and understand the dynamics and challenges of a global organization. Additionally, the individual must be skilled at developing courseware, have strong presentation skills and have proficiency in adult learning, creating high-level training courses that incorporate experiential learning activities to meet the needs of a varied audience. The role is based in our New York office and will report to the Regional Technology Manager – Americas.

RESPONSIBILITIES:

• Facilitate learning through various delivery methods, including in-person instruction, virtual training, workshops and coaching on applications and processes.
• Keep abreast of new training techniques and methods, including the use of technologies such as micro-learning, AI (artificial intelligence) and concepts to promote anywhere/anytime learning.
• Responsible for developing and managing Learning & Development Specialists in the region.
• Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes and determine the best way to design and develop training programs.
• Create, evaluate, provide oversight, and make recommendations on training materials, visual aids, and presentations.
• Advise and recommend to the Regional Technology Manager learning needs to deliver the strategic direction of organizational Learning & Development Programs and initiatives.
• Oversee the New Hire onboarding experience for new employees in connection with technical training.
• Collaborate with technology teams (regional and global) on testing new applications and product upgrades.
• Collaborate with the LTA team to develop strategies to adopt technology to improve quality of work or increase productivity.
• Identify opportunities for innovative and creative approaches to learning and development and lead the implementation of new initiatives as appropriate.
• Maintain training records and use data and analytics to measure the effectiveness of learning programs and initiatives and use customer feedback to continuously improve the quality and impact of our L&D solutions.
• Promote best practices among various end-user communities through outreach, communication, and direct assistance.
• Participate with teams on implementation support by assisting end users in resolving problems that require an advanced skill set.

Your Experience

REQUIREMENTS:

• 5+ years of technical training experience in a professional services organization; law firm experience is required.
• Associate or Bachelor's degree is preferred; minimum of a High School Diploma or equivalent is required.
• Exceptional team management and leadership skills, with a proven ability to develop and lead trainers in a client service-focused environment.
• Effective communication, presentation, and exceptional customer service skills; the ability to communicate clearly, credibly, and diplomatically with all levels in an organization and build effective relationships is critical.
• Solid understanding of standard business software including Document Management Systems, legal template and numbering software, Timekeeping software, Microsoft Office Suite, Webex, and MS Teams.
• Experience creating training videos, animations, or online materials using Adobe Captivate, or Camtasia.

• Strong interpersonal skills, including patience, tact, and ability to work effectively with both technical and non-technical staff.
• Excellent time management, prioritization, and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast-paced environment.

• Ability to quickly learn new applications and legal-specific software packages.
• Ability to take initiative, work independently, and be part of a team.
• Able to build trusting relationships with employees as well as motivate and inspire a team. to create strong learning outcomes Adequate knowledge of learning management systems and web delivery tools.
• Must be able to work 3 days in the office and adjust as needed subject to business needs.
• Must be flexible to travel to other firm offices for training delivery, team initiatives and new software rollouts.
• Must be independently legally authorized to work in the United States.

FIRM SUMMARY:

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the support functions that underpin its business operations. By joining us, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still. Business Professionals are integral to the running of the firm and are critical to its success.

Clifford Chance US LLP offers a comprehensive benefits and compensation package. The salary range for this role is $140,000-$160,000. Actual salary will be commensurate with the candidate's qualifications and relevant experience.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

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