Job details

Client Success Manager

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About the Position
Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objectives of this role is to gain an in-depth understanding of our clients’ business needs and collaborate to ensure those needs are met throughout on-boarding, software implementation, and training. This position will challenge you to learn our software and its capabilities and assist our clients with their initiatives. We strive to build long term relationships with our clients, and we want to respond to their needs as our partnerships grow.

Responsibilities

Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship
Must be able to understand clients’ needs and use all available resources to identify options and recommend alternatives
Collaborate closely with sales team to support renewals and identify expansion opportunities
Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately
Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities
Good communication is essential, both verbally and in email
Highly motivated and wants to learn new skills
Ability to multi-task, prioritize, and manage time effectively

Qualifications

Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required
Experience in related field (e.g., Business, Informatics, Public Health, Healthcare Policy & Administration) is preferred
Proficiency with MS Word, MS Excel, MS PowerPoint and familiarity with Salesforce is preferred
Five plus years of experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred
Three plus years of proven customer relationship management experience is preferred
Previous project management, project coordination, or project administration experience is preferred

Why Clinical Architecture?
We offer:
• Competitive salary and flexible work arrangements.
• Opportunities for learning, development, and growth.
• Experiences that connect you with colleagues.
• Be heard during our monthly idea sharing meeting with executives.
• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week.
• Sabbatical opportunities for tenured team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options.
• Maternity and Parental leave benefits.
• Employer paid Short-term Disability & Long-term Disability.
• Health and Wellness incentives.
• 401k Matching.
• A laid-back office with generous amenities.
• Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

Clinical Architecture Glassdoor Company Review

4.4