Job details

Customer Support Training Specialist

Clipboard Health is a fast-growing tech startup aiming to improve the lives of healthcare professionals and facilities through an app-based marketplace. They are seeking a Customer Support Training Specialist to ensure exceptional customer experiences and support agent growth.

Skills

Training content creation
Analytical skills
Written and verbal communication
Attention to detail
Problem-solving

Responsibilities

Create training content to improve customer experience.
Teach skills to newly hired employees.
Suggest improvements to enhance workflows.
Ensure training meets customer satisfaction metrics.
Develop and maintain training materials.
Organize training programs for new employees.
Coordinate training for new procedures.
Identify training needs with Quality Assurance.
Monitor new hire progress.
Provide feedback to management and employees.

Benefits

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Clipboard Health Glassdoor Company Review

4.0

Clipboard Health DE&I Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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