Customer Support Training Specialist

Skills

• Training content creation
• Analytical skills
• Written and verbal communication
• Attention to detail
• Problem-solving

Responsibilities

• Create training content to improve customer experience.
• Teach skills to newly hired employees.
• Suggest improvements to enhance workflows.
• Ensure training meets customer satisfaction metrics.
• Develop and maintain training materials.
• Organize training programs for new employees.
• Coordinate training for new procedures.
• Identify training needs with Quality Assurance.
• Monitor new hire progress.
• Provide feedback to management and employees.

Benefits