Job details

Voice Customer Service Representative (Jamaica)

Clipboard Health is a rapidly growing post-Series C tech startup revolutionizing healthcare staffing. We connect healthcare professionals with facilities on demand and seek a Voice Customer Service Representative to enhance customer experiences.

Skills

Strong communication skills
Customer support expertise
Problem-solving ability
Empathy in customer interactions
Collaboration skills
Detail-oriented mindset

Responsibilities

Communicate with customers via telephone, live chat, and web channels
Investigate attendance and quality incidents to resolve issues
Communicate resolutions to stakeholders with empathy
Work efficiently to ensure timely customer inquiry resolution
Develop reliability initiatives for marketplace quality improvement
Collaborate with cross-functional teams
Manage communication on multiple platforms
Stay updated on product changes

Benefits

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Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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