Sr. Director, Business Value and GTM Strategy

Fully Remote • United States • Professional Services

Job Type

Full-time

Description

About CloudBees

CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work. Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.

CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today.

About the Role

The Sr. Director, Business Value and GTM Strategy at CloudBees is critical for leading and managing the company’s customer-centric business value strategy and GTM programs on a global scale. This position involves overseeing the creation, rollout, and maturation of a cohesive, customer-facing benchmarking system integrating business value and DevOps maturity throughout the customer lifecycle, ensuring that Customers achieve maximum value from CloudBees’ products and solutions. Throughout the customer lifecycle, this system should capture and drive a business-value centric dialogue to orient the customer relationship, allow for business-value led company decisions, and facilitate a customer-value centric engagement across all of CloudBees. This is a critical cross-functional leadership role that will influence the company’s approach to the market, with a focus on customer value at the center of analysis, requiring a drive to continually reinvent how CloudBees engages customers to deliver and communicate the compelling value of its solutions.

The Sr. Director, Business Value and GTM Strategy leads CloudBees' global business value strategy, ensuring customers achieve maximum value from CloudBees' products. This cross-functional role focuses on customer value and driving strategic initiatives to enhance customer engagement.

What You'll Do

Lead a global team of program managers and technical experts.
Deliver and improve reusable content, tools and frameworks to drive coherent and efficient customer engagement throughout the customer lifecycle.
Leverage customer data and insights to develop predictive models enabling proactive engagement and early identification of potential risks.
Develop and lead initiatives to optimize customer ROI, demonstrating clear value props that enhance renewal rates and expand customer engagements.
Enable the sales team to utilize these materials ensuring that business value is quantifiable and easily communicated to high-level stakeholders.
Recruit, train, and mentor team members, fostering a culture of excellence.
Develop and execute the strategic plan for the business value strategy organization.
Build and maintain a business value and maturity benchmark database and scaled interfaces.
Align business value initiatives with customer needs and business goals.
Collaborate and enable other departments to drive a cohesive customer engagement strategy.
Track key performance indicators (KPIs) to ensure customer success.
Stay informed on industry trends and drive innovation in value offerings.

Role Requirements

12+ years experience within technology industry
Significant experience in business value and program management roles.
Proven experience leading and managing a global team.
Strong leadership, analytical, and problem-solving skills.
Experience engaging with customers at various levels to drive customer success.
Excellent communication skills for technical and non-technical audiences.
Ability to develop strategic plans and align them with business objectives.
Bachelor’s degree in Computer Science, Engineering, Business, or related field (advanced degrees preferred).

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.

Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization. In the technology industry, diversity creates a competitive advantage.

CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere.

Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.