Job details

Manager, Technical Account Management

Cloudflare is seeking a Senior Technical Account Management Manager to lead a team responsible for delivering exceptional service to their Premium customers. The ideal candidate will thrive in a dynamic environment and is committed to customer satisfaction.

Skills

Technical leadership experience in SaaS or Cyber Security.
Excellent communication and problem-solving skills.
Strong mentoring and coaching abilities.
Experience with service delivery models.

Responsibilities

Develop and execute the Global TAM strategy.
Lead and mentor a team of Technical Account Managers.
Ensure a metrics-driven and solution-oriented service experience.
Collaborate with cross-functional teams to enhance customer support.
Address customer escalations and manage stakeholder expectations.

Education

Bachelor's degree in a related field or equivalent experience.

Benefits

Competitive salary and performance bonuses.
Remote work flexibility.
Comprehensive healthcare coverage.
Professional development opportunities.

To read the complete job description, please click on the ‘Apply’ button

Cloudflare Glassdoor Company Review

3.4

Cloudflare DE&I Review

4.4

CEO of Cloudflare

Matthew Prince

Approve of CEO

By Cloudflare

Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...

176 jobs

MATCH

Calculating your matching score...

FUNDING

Private

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Internet & Web Services

TEAM SIZE