Partner Operations Specialist - EMEA
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location: London or Remote UK
What we’re looking for:
Provable ROI in the form of extraordinary value to customers is in our DNA; whether it’s giving away our service for free, adding new capabilities at no extra charge or removing egress fees, Cloudflare is famous for demonstrating the outsized value of our customers’ investments in us. We want a leader to join us and build a team to promote our dedication to customer business value.
Cloudflare is seeking a Partner Strategy and Operations Specialist to support our EMEA channel team. This is a high impact role for an experienced Strategy and Operations professional who is looking for an opportunity to directly impact channel strategy and operational execution. In this role you will partner with the Sales, Channel, Alliances, Marketing & Revenue Operations leadership to drive channel strategy, planning, territory, quota, compensation, process optimization, system changes and pipeline generation activities for the EMEA channel and alliances team. You will have an opportunity to lead the transformation and growth of our channel and alliance business as we explore new routes to market and build the operational backbone of our partner business for scale. This role is a great fit for you if you are a self-starter, able to thrive in an environment that requires operating with a high degree of autonomy, and are driven by the opportunity to make a significant impact in a high growth, fast paced environment.
Responsibilities
- Provide operational support and guidance to the EMEA channel leadership team to drive strategy, operational excellence, forecasting/pipeline accuracy, and provide the EMEA viewpoint while adhering and aligning to globally consistent Partner Operations process and Rule of Engagement.
- Collaborate with the other members of the partner operations team to drive annual planning process for EMEA channel and alliances organization, define quarterly and annual targets for regions, managers and team members
- Contribute and enforce internal and external facing channel rules of engagement
- Define EMEA specific KPIs, metrics, dashboards and operational cadences to manage the health of the partner business and achieve annual goals while aligning to the global standards set forth by the Partner Operations team.
- Work with the partner enablement team to ensure partners receive the training and enablement to help them generate pipeline and closed-won business
- Lead strategic cross functional initiatives and projects, to accelerate our partner revenue and pipeline growth
- Drive continuous improvement and operational excellence around managing partner deal registrations, pipeline and opportunities
Requirements
- 5+ years experience in partner operations, sales operations, partners sales, partner management, partner marketing or programs with B2B SAAS companies
- Experience in EMEA channel operations is a plus
- Creative problem solver with strong attention to detail and a drive to build something better
- Experience working in a Tier-1 software company partner organization
- Experience building or operating in multi-type and multi-tier partner program organizations that partner with the world’s leading Global System Integrators, Infrastructure providers, Service Providers, ISVs, Technology partners and the broader Channel community
- Strong quantitative skills and high data fluency
- Excellent communication and presentation skills
- Self-starter with a strong ability to operate in a dynamic environment with minimal supervision
- Strong ability to influence stakeholders at middle and senior management levels, internally and externally
- Comfortable working with Salesforce, MSFT Office / Google suite; Channel/partner operations and reporting experience for high-growth SAAS companies
- Experience working for a MSSPs, GSIs, distribution or service provider partners is a plus
- Experience with PRMs and partner portals is a plus
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
By
Cloudflare
Cloudflare is an American company, headquartered in San Francisco, California. They provide content delivery network services, cloud cybersecurity, DDoS mitigation, Domain Name Service, and ICANN-accredited domain registration services.
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