Job details

Senior Escalation Engineer

Cloudflare is a mission-driven company focused on improving Internet performance and security, seeking a Senior Escalation Engineer to handle technical escalations and support cross-functional collaboration.

Skills

Extensive technical support experience
Application protocol troubleshooting (DNS, HTTP)
Network infrastructure troubleshooting (L3/L4)

Responsibilities

Provide coverage for technical troubleshooting of escalated issues
Triage Customer Escalation issues for efficient resolution
Collaborate cross-functionally with engineering and sales teams

Education

Bachelor's degree in a related field or equivalent experience

Benefits

Health and wellness benefits
Professional development opportunities
Flexible work hours

To read the complete job description, please click on the ‘Apply’ button

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By Cloudflare

Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Internet & Web Services

TEAM SIZE