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Job details

Senior Escalation Engineer

Cloudflare is a mission-driven company focused on improving Internet performance and security, seeking a Senior Escalation Engineer to handle technical escalations and support cross-functional collaboration.

Skills

  • Extensive technical support experience
  • Application protocol troubleshooting (DNS, HTTP)
  • Network infrastructure troubleshooting (L3/L4)

Responsibilities

  • Provide coverage for technical troubleshooting of escalated issues
  • Triage Customer Escalation issues for efficient resolution
  • Collaborate cross-functionally with engineering and sales teams

Education

  • Bachelor's degree in a related field or equivalent experience

Benefits

  • Health and wellness benefits
  • Professional development opportunities
  • Flexible work hours
To read the complete job description, please click on the ‘Apply’ button
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CEO of Cloudflare
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Matthew Prince
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Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$120,000/yr - $140,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 11, 2024

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