Technical Program Manager

Location, Remote, US

About the department

Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management.

What you'll do

We are looking for a highly skilled and self-motivated Technical Program Manager, IT/Enterprise Engineering with excellent communication skills who thrives on solving challenges to join our team. Your main role will be to work with the team to plan and manage programs to successful completion. Our large programs span over multiple quarters involving IT, various Business Verticals and Technical Operations teams. 

You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa. You are able to implement and drive processes and persistently make progress.  The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams.

Responsibilities:

• Build  bridges across Cloudflare to ensure programs/ projects are effectively planned, developed, integrated and deployed with quality and on time delivery into our production systems.
• Be  the glue that binds a highly cohesive cross functional core team in the planning and execution of tasks required to ensure success of the multitude of projects comprising  a program.
• Gather business requirements and assist with translating requirements into future state design options, while deftly incorporating sound architecture and design principles into the final solution.
• Build clear and transparent communication channels to align business stakeholders, IT, and third-party vendors to ensure relevant audiences receive appropriate updates on programs and projects.
• Work with stakeholders in controlling program scope  and executing to committed schedules, as well as maintaining and reporting out program deliverables across  multiple teams and business units.
• Establish and maintain relationships with vendors, ensuring adherence to best practices and accountability throughout the program lifecycle.
• Maintain clear line-of-site on the critical path timeline; managing risks, and facilitating resolution of blockers to ensure project success.
• Collaborate with Business PMs on internal processes, tools and workflows across multiple teams and functions across Cloudflare, in support of IT governance and project management methodologies, processes and procedures.

Examples of desirable skills, knowledge and experience

• 3+ years experience in program and project management
• A strong engineering or development background to facilitate architecture and integration discussion 
• Track record of delivering technical programs through the full end to end program management lifecycle
• Have a balance of people, organizational, and technical skills to deliver and guide decision making without authority
• Work independently in a dynamic and high-pressure environment with timely delivery despite ambiguous and changing business requirements
• Experience with with project management tools (Confluence, JIRA, Smartsheets, etc.) and various methodologies (Waterfall, Scrum, etc)  
• Proven ability to clearly and concisely communicate with an executive audience in both written and verbal communications in English (writing sample will be requested)
• Thrive in a fast-paced hyper-growth engineering environment, with the ability to learn new technologies quickly, and extremely comfortable  with ambiguity
• Bachelor's degree in Computer Science, Information Systems Management, Technology management, Business management or comparable work experience

Bonus Points

• Proven working experience as a program manager in the technology sector, preferably within an IT or Corporate Technology department
• Experience with both waterfall and Agile development methodologies
• PMP/PgMP and Agile certifications
• Fluency in organizational change management methodologies (Prosci, etc.)