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Technical Support Engineer - job 2 of 2

Cloudflare is seeking a Technical Support Engineer who loves solving customer problems and interacting with people while gaining a deeper understanding of internet technologies.

Skills

  • Customer service experience
  • Ability to work under pressure
  • Strong attention to detail
  • Language skills in English and other languages
  • Experience with modern operating systems

Responsibilities

  • Act as the first point of contact for customers
  • Resolve technical inquiries via phone, email, chat, and social media
  • Assist with customer billing and support issues
  • Maintain high customer satisfaction
  • Communicate customer needs to the company

Education

  • High school diploma or equivalent
  • Further education in technical support or customer service preferred

Benefits

  • Diverse and inclusive culture
  • Opportunities for skill development
  • Flexible working hours
  • Work from home options
To read the complete job description, please click on the ‘Apply’ button
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CEO of Cloudflare
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Matthew Prince
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Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 30, 2024

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