Job details
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Technical Account Manager
Cloudflare is looking for a Senior Technical Account Manager to provide top-tier technical support to strategic customers and ensure a high level of customer satisfaction.
Skills
- Strong customer service and leadership skills
- Excellent technical problem-solving skills
- Knowledge of networking and routing protocols
- Experience in security products and technologies
- Basic troubleshooting skills
Responsibilities
- Own the post-contract end-to-end support experience for strategic customers
- Serve as the primary technical support contact
- Collaborate with cross-functional resources for customer support
- Provide product feedback to improve support and customer experience
- Create and deliver Quarterly Support Reviews
Education
- Bachelor's degree in a related field
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
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Cloudflare
Cloudflare is an American company, headquartered in San Francisco, California. They provide content delivery network services, cloud cybersecurity, DDoS mitigation, Domain Name Service, and ICANN-accredited domain registration services.
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BADGES 
CULTURE VALUES
Mission Driven
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
Rise from Within
Diversity of Opinions
Work/Life Harmony
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Paid Holidays
Paid Sick Days
Paid Time-Off
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$120,000/yr - $160,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
June 28, 2024
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