CLX Advocate, Physical Damage

We're seeking a Physical Damage Advocate to support our claims organization.

In this role, you'll partner closely with Lemonade policyholders, vendors, and claimants to quickly find a resolution to various car-related physical damage claims. You'll work diligently to ensure that we thoroughly, accurately, and swiftly investigate and resolve claims, all while maintaining a a customer-first mindset.

**Unfortunately, we cannot consider applicants from these locations: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico**

What you'll do

• Receive, review, investigate, and resolve numerous physical damage claims
• Send correspondence to multiple parties involved in the claims process
• Engage in policy interpretation, identify coverage issues, and make comparative negligence liability decisions
• Work with our leadership team and your peers to streamline workflows and improve efficiencies
• Collaborate with Advocates and Champs to ensure that we are delivering the world-class customer experience we've promised
• Participate actively in brainstorming sessions, virtual meetings, and in-person events

What you'll need

• 3+ years experience in customer service with 2+ years handling physical damage auto claims at an auto insurance carrier
• Extensive knowledge of the total-loss process
• Strong understanding of limits issues and authority
• Licensed as a Property & Casualty Adjuster in your resident state - preferred