People Success Coordinator

Position: People Success Coordinator

Reporting to: Chief People Success Officer

Location: Atlanta, G.A. – Hybrid working model, attendance in the office is expected at least 2 days a week.

The world of payments is going through the most thrilling transformation imaginable. Volumes are growing, payment options are expanding, and complexity is intensifying. Retailers are at the epicenter of these changes, and it is CMSPI’s mission to revolutionize payments for merchants and retailers worldwide. We are a hyper-growth company and the go-to payments advisor for Global 500 merchants, driving big cost savings, huge sales growth, and enhanced strategies.

CMSPI is at the forefront of transforming the payments industry, and as a People Success Coordinator, you'll be at the heart of this exciting journey.

Role Overview:

In this role, you'll be at the forefront of managing and coordinating HR reporting, compliance, and projects, all aimed at enhancing the people experience at CMSPI. We're on the lookout for a proactive go-getter who can collaborate with various stakeholders—including leaders, subject matter experts, cross-functional teams, and vendors—to drive a broad range of people-centric initiatives. By leveraging data-driven business insights, you'll be instrumental in refining our HR processes and operations. If you're a highly collaborative HR professional with a knack for best practices in compliance, reporting, project management, and process excellence, we'd love to have you on board.

Key focus areas include:

• Cultivate an exceptional employee experience at CMSPI by ensuring seamless people processes from onboarding to offboarding.
• Maintain compliance with global laws and regulations by keeping policies, procedures, employment contracts, offer letters, compensation agreements, handbooks, and employee files current and precise.
• Deliver insightful people data analytics and dashboards for Executive Leadership and Board meetings.
• Oversee and coordinate the people team's project deliverables, including employee surveys, learning initiatives, OKR management, and performance review cycles, collaborating with team members to achieve timely and successful outcomes.
• Create templates, documentation, and process workflows that enhance efficiency and simplify global people processes.
• Manage and assist employees during global leaves of absence, working closely with leaders, finance, and other relevant parties as needed.
• Guide employees through visa and immigration procedures, ensuring compliance in the respective regions.
• Proactively anticipate the needs of the team and provide supportive assistance.

You are a great match if...

• Minimum of 2 years of HR experience; ideally, you’d have a background in small or start-up environments.
• Bachelor’s degree is required, e.g., Business Administration, English or Communications, it is not necessary to have completed a HR specific degree.
• Exceptional analytical skills, with a solid foundation in reporting and proficiency in tools like Excel, along with familiarity in various HR technologies such as HRIS, ATS, Performance & Survey tools. We aren't tied to a specific software, but we are eager to find someone who embraces tech!
• Well-organized with a demonstrated ability in project management.
• A driven, goal-oriented professional who exhibits tenacity and a strong work ethic to achieve success.
• An innate problem-solver who remains focused on driving continuous improvement.
• Resourceful and exercises sound judgment, always seeking clarity when faced with uncertainty and asking insightful questions.
• A personable relationship builder who earns respect at all levels of the organization.

What we offer...

• Comprehensive, payments industry training by in-house and industry experts.
• Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
• 100% healthcare coverage for employees and low-cost dental and vision options.
• Health Savings Account, Flexible Savings Account, and Commuter Benefit options.
• 401(k) retirement plan with company match up to 5% after 90 days of employment.
• Annual company bonus plan based on company & individual performance.
• Quarterly values award for all employees – with a financial prize.
• Regular companywide socials and team building events.
• 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season