Selling and Service · Understands organizational objectives and makes decisions that align with the Company priorities and values · Creates personal sales and clienteling strategies in partnership with the management team · Meets customer needs through solution-oriented and forward thinking · Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace · Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics · Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style · Demonstrates Coach’s Selling and Service expectations at all times · Influences customers’ purchase decisions by balancing patience and assertiveness · Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals · Flexes personal selling techniques to contribute to overall store financial results · Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors · Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs · Works with multiple customers simultaneously and breaks away as appropriate · Follows up with customers consistently and genuinely to influence/close the sale · Develops product knowledge skills and remains aware of current collections · Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships · Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers · Sensitive to customers’ needs and tailors approach by reading cues · Builds lasting and loyal relationships with customers · Ensures all daily tasks are completed without negatively impacting service or Coach standards ·Workplace and Environment · Creates enthusiasm and positivity for a shared vision and mission · Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors · Demonstrates confidence when working with customers · Takes initiative; has a high-level of ownership and accountability for individual results · Welcomes feedback and adapts behaviors as appropriate · Represents Coach as a brand ambassador at all times · Is adaptable and flexible to change · Maintains a calm and professional demeanor at all times · Creates short and long-term strategies to achieve personal metrics and performance goals · Utilizes Company tools to keep self-informed · Handles and offers solutions to customer issues appropriately and involves a manager when necessary · Promotes and endorses a team selling environment ·Operations · Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner · Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures · Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals · Replenishes inventory on sales floor as needed · Processes shipments as needed Job Types: Part-time, Temporary Weekly day range: • Monday to Friday • Weekend availability Education: • High school or equivalent (Preferred)
Job Types: Seasonal, Part-time
Pay: $16.50 per hour
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
Application Question(s):
Work Location: In person
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vi...
32 jobsSubscribe to Rise newsletter