Customer Success is being re-established as an Adoption- and Impact-focused function within Global Delivery, helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer.
The Customer Success team will embody Togetherness through cross-functional collaboration across Cognite. From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimised for Value and Adoption, co-developing adoption programs and catalysing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1:many initiatives. Customer Success will also be a catalyst to help Account Management drive successful Expansions and Renewals.
The Customer Success team at Cognite will be Curious and Open at heart – working to understand and empathise with both our end users and different functions within Cognite in a way that brings out the best in all of us.
Do you want to be part of and help shape this new Customer Success team, increasing Cognite’s Velocity towards our target of 10k MAU and beyond?
We seek motivated, curious and customer-oriented Cogniters to join our team as Customer Success Managers / Directors. As a Customer Success Manager / Director, you will be responsible for a group of preselected top-tier customers to develop and drive an overall Customer Success Plan while supporting continuous improvements of the Customer Success function and its interactions with the broader Cognite org.
This position will require 20% travel to customer sites. It is a Hybrid role working out of our Houston office. Unfortunately, there isn't budget approved for relocation assistance
Apply today!
Please do not hesitate to connect with Ane Eide or Indira Deonandan if you have any questions.
Cognite is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, Cognite Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at www.cognite.com and follow us on Twitter @CogniteData or LinkedIn: https://www.linkedin.com/company/cognitedata
Equal Opportunity
Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.
We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.
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