Technical Account Manager

Customer Success is being re-established as an Adoption- and Impact-focused function within Global Delivery, helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer. 

The Customer Success team will embody Togetherness through cross-functional collaboration across Cognite. From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimised for Value and Adoption, co-developing adoption programs and catalysing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1:many initiatives. Customer Success will also be a catalyst to help Account Management drive successful Expansions and Renewals.

The Customer Success team at Cognite will be Curious and Open at heart – working to understand and empathise with both our end users and different functions within Cognite in a way that brings out the best in all of us.

Do you want to be part of and help shape this new Customer Success team to increase Cognite’s Velocity towards our target of 10k MAU and beyond?

We are seeking motivated, curious and customer-oriented Cogniters to join our team as Technical Account Managers. As a Technical Account Manager, you will be responsible for a group of preselected top-tier customers to act as their technical advisor for everything Cognite and ensure a repeatable and scalable architecture across the enterprise.

• Work with central customer IT team(s) to align on a target architecture for Cognite Data Fusion in the enterprise
• Consult and support solution deployments to ensure technical fit with customer ecosystem and target architecture, including secure setup of identity and access management
• Ensure alignment with Cognite best practices for implementation and proper use of technology stack, and that delivered solutions have clearly defined operational responsibilities and support agreements
• Together with Customer Success Manager ensure alignment between customer goals and Cognite product roadmap
• Stay up-to-date on and coach customers on use of new technological developments in Cognite Data Fusion
• Build trusted advisor relationships with Technical buyers, IT, Digital etc., and support technical escalations as needed
• Be the voice of the customer and provide valuable input to the Sales team on active opportunity pursuits
• Support partner team in qualifying and consulting partners to deliver successfully with Cognite Data Fusion for assigned customer(s)
• Help foster a collaborative climate between internal teams at Cognite, coming together to technically enable our customers to be successful with our software

• Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)

• 3-10+ years experience as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
• Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
• Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
• Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
• Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
• Experience with Git, CI/CD and deployment environments

• Traits that will help you be successful:
• Structured and detail-oriented, with strong communication skills
• DevOps mindset and broad technical knowledge
• Ability to dive in and contribute code for advanced topics when needed
• High willingness to collaborate across functions
• Takes initiative and follows through on commitments
• Passionate about what we do at Cognite
• Want to have fun at work, and build a great team culture!

• Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. 
• We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. 
• Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing
• And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader!
• Built In 2024 Best Places to Work in Austin, TX and Houston, TX

• Competitive Compensation including base plus bonus
• 401(k) with 4% employer matching
• Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents
• Unlimited PTO + flexibility to enjoy it
• 18 Company Holidays including the week between Christmas & New Years
• Paid Parental Leave Program
• Employee Stock Purchase Program (ESPP)
• Employee Referral Program
• Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices
• Join a team of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.
• A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
• Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
• Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
• Paid mobile phone and WiFI
• A pet lover? Get the chance to meet Spot 🐶!

Cognite is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, Cognite Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at www.cognite.com and follow us on Twitter @CogniteData or LinkedIn: https://www.linkedin.com/company/cognitedata

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion. 

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.