Compliance Support Change Manager - job 2 of 6

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.Who You Are• You’ve got positive energy. You’re optimistic about the future and determined to get there.• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.What will you be doing?The Compliance Support Change Manager will be responsible for managing change initiatives across CX compliance programmes providing oversight on operational launches and changes.You will form part of the CX Compliance Quality team, working closely with the all three lines of defenses, including Financial Crime Compliance Services, CX Operations, Quality Control & Assurance, L&D and other functions to execute regulatory, policy and procedural changes, develop change programmes, and oversee successful implementation. you will be a proactive problem-solver with the ability to translate complex regulatory & policy requirements into practical business processes. We will expect you to monitor legislation and regulatory developments to ensure a proactive change management approach.You will be accountable for tracking & documenting successes, failures & actions to address, and ensure the organization's leadership team is kept up to date with these changes via regular cadence reporting.This is a mission critical role that will play a key part in ensuring the overall company's success as being the most trusted in the industry. You will work with your manager & partners from across the organization to help keep the Customer Experience Organization in line with regulations. This is a tactical role where you will be working daily with a cross functional team of stakeholders and will be required to confidently represent the Customer Experience Organization in discussions.Your Day-to-day Responsibilities Will Include• Develop and execute change management strategies to ensure successful adoption of changes• Design the Change Management Framework• Be responsible for the end-to-end cycle of changes covering CX Financial Crime Compliance programmes (TMS, Consumer EDD and Screening)• Complete Impact Assessments of changes, analyzing the change driver, risks, resourcing, technology and training requirements• Perform gap analysis to identify process improvement opportunities• Present support readiness solutions balancing resourcing, compliance and customer experience needs• Conduct post-implementation reviews and identify process revisions as needed• Collaborate with stakeholders to understand needs, concerns and manage expectations• Ensure comprehensive change communications and activity monitoring/coordination• Identify process optimization opportunities to remove roadblocks and drive efficiencies• Track and document successes, failures and corrective actions via regular reportingWhat We Look For In You (ie. Job Requirements)• 7+ years of experience in financial crime compliance related roles• Significant experience in process improvement and/ or change management.• Proven track record in delivering Regulatory & Compliance projects in complex financial services environments• Strong knowledge of AML regulatory requirements in the US and Internationally• Collaborative approach with excellent oral and written communication skills• Ability to engage effectively with a diverse group of stakeholders, both internal and external.• Financial Crime Related Qualification (such as ACAMS or ICA)Nice To Haves• Qualifications in change management• Experience working in a regulated financial institute• Understanding of Crypto, Payments and/or Financial Services• Experience using the following tools: Slack, JIRA, Confluence, GSuite, LucidchartJob#: P58882Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).Pay Range$113,900—$134,000 USDCommitment to Equal OpportunityCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.