Senior TMS Quality Compliance Analyst
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Quality Operations within the CX Compliance team, you will be responsible for conducting a review of end-to-end investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels as well as deliver feedback to agents to drive continuous improvement in compliance handling.
What you’ll be doing:
- Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on AML, compliance, or regulatory matters.
- Minimum of 3 years of relevant experience in quality review and control framework.
- Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
- Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
- Document investigations in appropriate channels and in written narratives as necessary
- Incorporate feedback from Quality Assurance Team
- Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
- Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations
- Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts
What we look for in you:
- Strong interpersonal, analytical, and communication (verbal and written) skills
- Experience working with Google Sheet, Google Doc, Excel, Word
- Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
- Ready to support in 24*7 environment
- Organized with a High level of attention to detail
Nice to haves:
- Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
- Experience in project management, analytics, or vendor management
- Advanced degree in business, finance, or customer experience (CX)
- Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
- Experience collaborating with external outsource business partners
Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night.
Job #: G2731
#LI-Onsite
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Coinbase is looking for a Senior Technical Program Manager to lead impactful projects in the evolving landscape of crypto and blockchain technology.
Join Coinbase as a Software Engineer to tackle complex challenges in building the next generation of financial technology.
Seeking a quality-driven individual to enhance product standards and collaborate with teams in the Product Quality Assurance role.
Join Quandri as a Senior Quality Engineer and play a key role in enhancing the quality assurance efforts for a rapidly growing platform revolutionizing insurance renewals.
Join Northrop Grumman as a Principal/Senior Principal Engineer Quality, where you'll lead quality assurance efforts across groundbreaking engineering projects.
Join Segula Technologies as an Assembly Inspector to aid in maintaining the high standards of quality in aerospace manufacturing.
Seeking a skilled Quality Engineer with manufacturing experience to enhance our quality assurance processes in Cleveland, OH.
Become a pivotal part of Solaris Healthcare Charlotte Harbor as a Risk Manager, ensuring safety and quality in resident care.
Join Software Mind as a Senior Automation Engineer to elevate testing automation in backend-heavy projects hosted on Azure.
Become a key player at Abacus Insights as a Senior Data QA Engineer, where you will ensure high data quality and software performance in the healthcare tech space.
Join Arch Systems as a Test Engineer to enhance software quality for the National Institute of Health in a fully remote role.
Join Channel Factory as a QA Engineer and drive quality assurance in a dynamic startup environment focused on video advertising excellence.
Join Avery Dennison as a Quality Controller to ensure our products meet high-quality standards in a dynamic production environment.
Join Forest View Hospital as the Director of Quality and Compliance, leading initiatives to ensure regulatory adherence and enhance quality care.
Coinbase is an American publicly traded company operating a cryptocurrency exchange platform. They are a distributed company and all employees operate via remote work.
358 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
