Client Success Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,000 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The primary role of this position is to assist and support faculty and students of the assigned institution throughout the semester or contract duration. Responsibilities include creating user accounts, enrolling faculty, and student cohorts for the assigned institution, and providing clear, detailed instructions to customers. Prompt troubleshooting and resolution of any issues that arise are essential. The representative is responsible for managing daily calls and emails within 24 hours, along with other assigned tasks.

• Customer support with students and faculty via emails and phone call.
• Checking University department voicemail and distribute accordingly.
• Assists with projects such as, testing out new university products.
• Group Manager to 10-20 Universities per semester which includes up to 20-30 cohorts.
• Sales Orders/Invoices.
• Scheduling and emailing access to students.
• Pulls students’ scores for reporting to faculty.
• Guide students and faculty with current LMS
• Helps students with technical issues and reports to management.
• Assists with content related questions when faculty needs clarity.
• Organizes university folders Course details, quiz/exam reports, notes, emails sent.
• Assists other team members when help is needed.

• Organizational skills.
• Attention to detail.
• A professional with excellent communication skills.
• Customer Service experience.
• Comfortability in Microsoft Word and Excel

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.