Customer Service Representative - Glendale

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

• Greet and welcome all guests, including students and visitors. Assist students with scheduling classes and testing appointments. Check students in for testing and classes efficiently.
• Address all in-person student inquiries regarding classes, testing procedures, and site-related queries promptly. Handle virtual student inquiries via chat support or phone support in a timely manner. Ensure comprehensive understanding of state testing requirements to address student questions effectively.
• Manage online chat traffic, providing assistance and support to students as needed.
• Ensure accurate data entry of student information into the RealEd system. Maintain updated and precise records of students and classes, including proactively soliciting students for updated contact info, using ID's to make sure names match before students pass test, and reconciling duplicate accounts.
• Assist the Site Manager in confirming class schedules with instructors. Aid in attendance documentation and inventory counting. Assisting Site Manager with proactively looking for opportunities to increase enrollment, such as checking room capacity and providing options.
• Initiate campaigns to surprise and delight students, creating a memorable experience and capturing these moments
•  for our marketing team.
• Assist instructors in preparing classroom materials and providing technology support when necessary. Facility Maintenance: Maintain cleanliness, organization, and proper stocking of classrooms, testing rooms, and the overall facility. Ensure the facility is well-maintained and presentable at all times.
• Provide friendly, supportive, and encouraging service to students throughout their interactions with the school. Team
• Engage with your co-workers and other Colibri staff during meetings and events.
• Undertake any other duties and special projects as assigned by the management.

• High school diploma or GED required; some college preferred.
• Minimum 1-2 years of experience with customer facing roles required. 
• Must be proficient in Microsoft Office.
• Basic experience with using CRM software preferred.  
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to multi-task and practice critical thinking in a fast-paced environment.
• Physical Requirements: The ability to lift boxes up to 40 pounds, sitting or standing for extended periods of time. The ability to set up, break down, and move tables and chairs for event

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!