Colleague Journey Manager

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Colleague Journey Manager

• In this key role, you’ll lead the Colleague Journey team to deliver long term sustainable value and positive colleague outcomes
• You’ll be developing the proposition, design and supply of all products related to the colleague goal, while driving and delivering change and innovation
• Every day, you’ll have the chance to solve new problems, create smarter solutions and stretch your capability in an environment that promises non-stop innovation and excellent collaboration opportunities

What you'll do

As a Colleague Journey Manager, you’ll be determining and delivering products, services and experiences to deliver the required journey and outcomes, including definition of needs using market, competitor and colleague insight.

You’ll also be:

• Collaborating with the Goal Leadership team to make sure resource is aligned to deliver the backlog and key colleague processes and services
• Driving change and innovation and ensuring continuous improvement in the colleague experience
• Supporting governance process, for both run and change, including communicating progress to governing forums and maintaining any associated budget and balance scorecard for the journey
• Partnering with relevant key stakeholders to prioritise the journey backlog, aligning resource to support change and run priorities for the journey
• Accountable for the delivery of all change initiatives linked to the relevant journey

The skills you'll need

To thrive in this role, you’ll need an understanding of HR products and services, specifically including product management, service excellence, and regulatory and commercial environment. You’ll need strong leadership and people management skills with the ability to lead, inspire, coach, and develop teams of professionals performing diverse activities.

In addition, you’ll need:

• Experience of delivering change from continuous improvement to systemic customer centric transformational change
• Experience of and the ability to role model and champion agile capabilities and ways of working
• The ability to work collaboratively with and influence senior stakeholders and counterparts internally and externally
• Strategic systems thinking and the ability to simplify complex and conflicting tasks and policy positions, ensuring that these are effectively managed and communicated
• Operational and financial planning experience
• Experience of relevant legal policies, regulatory and statutory obligations, and risk management

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.