Collections Analyst

Description

Meltwater is recruiting a Collections Analyst, who will be focused on working with our clients in the North American Market.

Meltwater is a global SaaS leader. We service over 30,000 clients with our solutions helping them understand their markets, engage their customers, and master the new social business environment. We were one of the first companies globally to offer social listening and social media analytics, and have consistently been at the forefront of innovation within our industry. Over the past five years, we completed eight acquisitions, earning us international recognition as one of the most prominent acquirers of Artificial Intelligence (AI) and data science companies in the world.

What to expect as a Collections Analyst?
Our Collections Analysts are responsible for maintaining effective ledgers with new and existing customers and partnering with other company departments. This is a key role in helping to fuel our expansion activities.
We encourage proactive, positive and respectful outreach to clients and regular contact, to ensure a healthy portfolio of clients who trust us as a partner.

Responsibilities:

• Responsible for reaching out to customers to ensure timely payment for services, and shorten the collections cycle on all payments
• Increase revenue by acting as financial liaison for clients over the service life-cycle and negotiating and settling on any disputes as they arise
• Efficient cash reconciliations and reporting
• Meet and exceed collections goals with both individual and team targets
• Represent Meltwater (the people and products) with professionalism and integrity, ensuring a positive customer experience.

Competencies

• Languages: English fluency is a MUST
• Excellent communication skills, verbal and written
• Strong attention to detail, confidence with business to business (B2B) cold-calling and building relationships on the phone
• Proficient with Excel
• Analytical Skills
• Ability to work with a large and diverse team

About the company
Meltwater is the international market leader in media intelligence. We specialize in monitoring and analyzing online and social media, providing valuable insights to more than 30,000 customers worldwide. We are one of the fastest growing software companies in Europe, based on ambitious, intelligent and energetic employees. In the words of the founder of Meltwater Jørn Lyseggen: "Investing in exceptional people is the key to Meltwater's international success".

Do you have the potential and ambition to develop your leadership qualities? Then grow with us!

Salary DOE (Depending on Experience) estimated $40,000 to $70,000