Collections Specialist (Remote)

Job Summary

Responsible for the reconciliation and collection activity for high profile accounts. Assess customer's needs and reconcile issues that can include pricing, system limitations and operational service issues, while protecting the integrity of Medline's accounts receivables.
Identify and manage Credit Risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel.

Major Responsibilities

• Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.
• Evaluate blocked orders and determine appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation.
• Identify and manage credit risk by recognizing when additional credit analysis is necessary, raising the request with the Sr. Credit Analyst, and providing appropriate background information. This includes managing account exposure to assigned credit limit and escalating where appropriate.
• Conduct daily account reconciliation include working with sales on pricing, system process, freight issues, analyzing and processing offsets, and write-off requests.
• Facilitate conference calls with Sales, customers, and other stakeholders to analyze data and reports to identify problems and resolve service issues.
• Collaborate with Sales to prepare and provide management with updates for monthly account reviews with leadership team and escalate for assistance as needed.
• Assist with process gap analysis within the Accounts Receivable department.
• Conduct daily collection calls to customers and sales representatives. Manage and monitor plans of repayment for delinquent accounts.
• Train and mentor team members on policies, procedures, and best practices as needed.
  

Covid-19 Vaccination
Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.

Education

• Typically requires a Bachelor’s degree in Accounting or Finance.

Work Experience

• At least 2 years of experience in Business-to-Business collections.
• Experience with large volume and critical account dispute resolution.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Position requires occasional travel for business purposes (within state and out of state).

Preferred Job Requirements

Certification / Licensure

• Professional NACM certification (CBA) or training.

Work Experience

• Experience interpreting D&B reports.
• Experience working with financial statements.

Knowledge / Skills / Abilities

• Intermediate skill level in SAP.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position is $22.10 - $37.75 per hour. This salary range is an estimate and the actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.