Collections Specialist 2

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

Job Description

JOB TITLE:
Credit & Collections Account Specialist

REPORTS TO:
Credit/Collections Supervisor

DEPARTMENT:
Accounting/Finance

DATE:
3/28/2023

Job Type:
Regular Full-Time

LOCATION:
Eden Prairie

ESTIMATED TRAVEL %:
0

FLSA (U.S. ONLY):
Exempt

Let us introduce you to Tennant Company. Tennant Company is recognized as an industry leader in the design and manufacturing of cleaning equipment that focus on creating a cleaner, safer, healthier world. Tennant’s business includes equipment used to clean and maintain indoor and outdoor surfaces. We’re everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across the globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.

Tennant is a company that cares about what it’s doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don’t damage the environment. Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition that when we found them.

This position is based at Tennant Company’s new global headquarters in Eden Prairie. Tennant has adapted a hybrid work model where our employees have the flexibility to work from home Mondays & Fridays.

The team’s accountabilities include managing a portfolio of accounts based in North America.

PURPOSE/SCOPE:
The Credit and Collections Account Specialist is responsible for the management of a portfolio of customer accounts and high performance is measured by invoice aging, customer interactions, credit holds, and general portfolio management. Successful account management includes working with customers on invoicing issues and working with internal departments on billing, cash application & disputes, all while maintaining a high level of customer service. The ideal candidate is comfortable with high volumes of transactions while also capable of performing basic account reconciliations. We are looking for someone that thrives on accomplishing daily goals and takes pride in their work.

This is a critical customer facing role that includes visibility across the business working with stakeholders in Customer Service, Sales, Disputes, Cash Applications, Credit, and Finance.

GENERAL RESPONSIBILITIES:
Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer good will.

Coordinate the resolution of customer disputes with internal departments and customer contacts.

Work directly with customers to analyze account history.

Work directly across various internal Tennant team to analyze and resolve customer issues with a focus on root causes.

Contact customers when new orders go on hold to resolve disputes and expediate payments.

Participate in credit approval process as needed.

Timely respond to customer requests via phone and email. Requests may include processing credit card payments, requesting customer master updates.

Responsible for identifying and escalating accounts that require demand letters or require handling by third party collection agencies.

Identify and process small debit or credit balances that should be written off to bad debt.

Other duties as assigned, which could include special projects, process improvement initiatives, acting as a subject matter expert for technology upgrades, etc.

REQUIRED EXPERIENCE, EDUCATION, AND SKILLS

Minimum one year work experience or equivalent education.

Proficient in Microsoft Office

Strong written and verbal communication skills

Demonstrates sound business judgment

Strong attention to detail and organizational skills

Time management - Shifts and adjusts priorities in order to meet emerging needs, able to adapt his/her approach as the requirements of a situation change

Interacts and collaborates effectively with others across levels and departments

Self-motivated with the ability to work independently and as part of a collaborative team

Preferred experience and education:
Bachelor’s degree or at least 2 years in a business-to-business customer contact environment

SAP experience

Previous exposure to and understanding of credit and risk fundamentals

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.