Case Manager - job 2 of 2

The Colorado Coalition for the Homeless seeks a Case Manager I to provide brokerage of community resources, conduct one-on-one case management, on-going assessment of clients’ progress and needs, advocacy, and implementation of group activities for a formerly homeless, disabled population of single adults.  The ultimate goal is to assist these individuals in maintaining their housing and to provide the services, linkages, and interventions necessary to prevent them from returning to homelessness. This position is located at 1509 Pearl St., Denver, Colorado 80203 and reports to the Program Manager.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provides excellent internal and external customer service, behaving in a manner that cultivates trust, respect, and teamwork.
• Provides orientation to all new residents on caseload.
• Assesses strengths and needs of all new residents and on a regular schedule for established clients.
• Develops initial treatment/service plans for all residents and update them as required (every 6 months at a minimum).
• Develops interventions or linkages to address resident needs.
• Provides hands-on assistance and/or training to residents to support them in maintaining their housing in a safe and sanitary manner.
• Ensures that the program benefits the greatest number of individuals possible by collaborating with the intake team and management regarding program census.
• Ensures that each resident is receiving the support and services they require to maintain their housing and support recovery.
• Assists residents who desire to move on to a more independent level of housing or who identify a need for a higher echelon of care.
• Assists property management staff in problem-solving regarding issues involving participants of the program.
• Works collaboratively as part of a multi-disciplinary team, including providing coverage for other staff as necessary and appropriate.
• Creates social and psycho-educational opportunities for residents and maintains a monthly events calendar.
• Ensures all verification paperwork is completed as required by law and/or funding sources.
• Provides crisis intervention as required and in collaboration with clinical staff and community partners.
• Assists residents in problem-solving issues which may threaten their housing.
• Serves as a liaison between clinical staff and property management staff.
• Serves as liaison between resident and other service providers, including property management staff as necessary and appropriate, especially when necessary to advocate for clients’ housing stability;
• Completes all documentation and data entry as required, in a timely manner (Progress notes, Electronic Health Record, Homeless Management Information System, Case Manager Toolbox, etc.).
• Meets all requirements for record-keeping and usage of software systems, including time management systems, incident reporting systems, and communication systems.
• Assists in transportation of residents, including driving company vehicles.
• Follows all processes, policies, procedures, and standard work for the department.
• Attends and participates fully in expected meetings identified by the management or team, including but not limited to department meetings, committee commitments, on-site meetings, etc as well as being prepared for such meetings in advance.
• Be appropriately available to colleagues, clients, and partners during work hours, including utilize cell phone as necessary.
• Provides payee ship services as assigned while meeting payee ship database and records requirements.
• Record all services in a timely and complete fashion in the EHR or HMIS.
• Maintain up to date records in EHR.
• Record telephone and other communications as needed in the EHR or HMIS.
• Manage tasks and scanning as needed to have a complete and current chart.
• Maintain accurate information regarding client’s insurance status.
• Utilize the EHR or HMIS and any future upgrades as directed.
• Performs other duties as assigned.

• Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.