Case Manager - West End Flats

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The primary role of the Residential Services Case Manager is to provide brokerage of community resources, conduct one-on-one case management, on-going assessment of clients’ progress and needs, advocacy, and implementation of group activities for a formerly homeless, disabled population of single adults.  The ultimate goal is to assist these individuals in maintaining their housing and to provide the services, linkages, and interventions necessary to prevent them from returning to homelessness. 

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Assesses strengths and needs of all new residents.
• Develops initial treatment/service plans for all residents and update them as required (every 6 months at a minimum).
• Develops interventions or linkages to address resident needs.
• Provides hands-on assistance and/or training to residents in order to support them in maintaining their housing in a safe and sanitary manner.
• Ensures that program benefits the greatest number of individuals possible by collaborating with the intake team regarding program census.
• Ensures that each resident is receiving the support and services they require to maintain their housing and support recovery.
• Assists residents who desire to move on to a more independent level of housing.
• Assists property management staff in problem-solving regarding issues involving participants of the program.
• Creates social and psycho-educational opportunities for residents and maintain a monthly events calendar.
• Ensures all verification paperwork is completed as required by law and/or funding sources.
• Provides crisis intervention as required and in collaboration with clinical staff and community partners.
• Assists residents in problem-solving issues which may threaten their housing.
• Serves as a liaison between clinical staff and property management staff.
• Serves as liaison between resident and other service providers, including property management staff as necessary and appropriate, especially when necessary to advocate for clients’ housing stability.
• Assists in transportation of residents.
• Provides coverage for other case managers as necessary.
• Performs other duties as assigned.

• Effective interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
• Ability to listen effectively, synthesize and analyze information, and respond creatively to challenging issues.
• Skill in negotiating and mediating, particularly in sensitive situations.
• Ability to organize and prioritize multiple responsibilities simultaneously.
• Ability to ensure accuracy of data management and reporting.
• Ability to make sound decisions, using available information while maintaining appropriate confidentiality.
• Knowledge of local services and resources;
• General knowledge of mental illness and substance abuse including symptoms and treatment options;
• Ability to advocate for individuals in a fair and tactful manner;
• Valid driver’s license, ability to pass automobile insurance carrier’s motor vehicle record investigation, criminal background investigation and ability to drive a 15-passenger van.

• Bachelor’s degree in social service or related field preferred.
• Experience and interest in working with disenfranchised persons. 
• Must have driver's license.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.