Program Manager - Housing Navigation

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Housing Navigator Program Manager supports the Housing Assistance Department (HAD by supervising Housing Navigation Supervisors and co-supervising Housing Navigators to ensuring proper coordination of housing opportunities for households across housing subsidy programs at CCH and its partners.  

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Oversees an assigned team of Housing Navigation Supervisor(s) and Housing Navigator(s) to ensure that performance standards and metrics are being met for an overall positive and professional experience when engaging with Housing Assistance Department. Further, ensures that all directly supervised programs are compliant with appropriate local, state and federal requirements. 
• In collaboration with Housing Assistance Department leadership, recruits, hires, trains, and provides resources, tools, professional development, leadership development, 
• Assesses regularly the team and departmental training needs, operational issues, and programmatic needs. Supports the development and implementation of training, operations, and programmatic procedures and best practices.  
• Reads, understands, and interprets Housing regulations for various programs. 
• Assists in the development, reporting and oversight of program budgets and grant reports. 
• Supports the accurate disbursement of monthly Housing Assistance (HAP), Utility Assistance Payments (UAP), and equitable distribution of move-in assistance funds. 
• Uses project management skills to track, coordinate, and implement assigned tasks, projects, and programs across the department.  
• In collaboration with Director and/or Vice President, manages decisions regarding continued assistance, program noncompliance and violations, rent payments for households. 
• Completion of assigned reports to funders including Denver Department of Human Services (DHS), Division of Housing (DOH), City of Denver’s Office of Housing Stability (HOST), and the U.S. Department of Housing and Urban Development (HUD).  
• Assists and collaborates with Director and/or Vice President to with the monitoring and compliance with subcontract agencies or with those agencies with which contracts or agreements exist. 
• Assists and collaborates with Director and/or Vice President to complete assigned staff performance reviews as necessary with all assigned direct reports. 
• Assists and collaborates with Director and/or Vice President to ensure that direct reports comply with assigned training requirements. 
• Ensures that contacts are being responded to by Housing Navigation Division in a professional, accurate, meaningful, and timely manner.  
• Participates in regular supervision with direct reports and Director and/or Vice President as outlined by HAD standard operating procedures. 
• Conducts auditing, approvals, and in-field shadowing to ensure quality standards are being consistently met by the Housing Navigation Team.  
• Facilitates and participates in assigned meetings, including the Housing Navigation Division and All HAD Team meetings.  
• Demonstrates competency in all data base systems including Colorado’s Homeless Management Information System (HMIS), Sage, OneSite, Emphasys/Elite, HubSpot, Microsoft Teams, or other tools and applications that the Housing Assistance Department utilizes to perform work.   
• Acts as a consultant for Housing Navigation Division to address complex case needs and collaborates with other resources to resolve those matters.  
• Ensures strong collaboration and coordination between divisions within HAD to ensure smooth household transitions.  
• As assigned, audits and approves required documentation.   
• As assigned, supports management of appliable lists, including waitlists.   
• As assigned, outreaches and engages program participants who are chronically homeless and disabled within the Denver Metro area within the scope of Housing Navigation.  
• As assigned, conducts and/or assists with housing searches, housing orientations, inspections, lease ups, re-certifications, and move-out inspections. 
• As assigned, collaborates with Coalition programs and outside service providers to ensure a coordination of care for households. Facilitates and attends all assigned internal and external meetings and serve as a representative of the Coalition and HAD. 
• As assigned, develops and maintains positive relationships with local property owners and landlords. Responds and resolves any escalated landlord concerns in coordination with appropriate parties. 
• As assigned, networks with community agencies, especially homeless service and employment service providers, for the purpose of coordination, and/or development of services.  This might include attending community meetings, committee work, and/or presentations to partner agencies. 
• As assigned, provides education for members of the Housing Assistance Department, throughout the Coalition, and partners.  
• Maintains a harm-reduction and trauma informed work environment that is marked by respect for others, values inclusiveness, builds workforce diversity, and that fosters cooperation and teamwork.  
• Performs other duties as assigned. 

• Bachelor’s degree in social service-related field required. 4 or more years of experience in human services or homeless services related field may be substituted for education.
• Management and supervisory experience strongly preferred. Experience may be substituted.
• Prior experience working with HUD regulations and/or subsidized housing programs preferred.
• Prior experience working with people who are experiencing homelessness or who have come from homelessness preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.